AV Technician – Meeting & Events Tech Services

Voya Financial • Boston, MA

15h • Onsite

About The Position

The AV Technician for Meeting & Events Tech Services (METS) is responsible for the end‑to‑end technical delivery of in‑person, virtual, and hybrid events across the enterprise covering ~400 events a year. This role partners closely with business stakeholders, event organizers, and presenters to ensure meetings and events are executed with precision, reliability, and a high‑quality attendee experience. The AV Technician leads event planning consultations, rehearsals, and live execution, serving as the technical owner during live events. This role is critical to ensuring executive‑level meetings, webcasts, and large‑scale events are delivered with zero disruption and a professional production standard.

Requirements

• 3–5+ years of experience supporting enterprise AV, virtual, or hybrid events.
• Hands‑on experience with Microsoft Teams and Zoom, including webinars and live events.
• Technical, hands‑on experience with Cisco meeting equipment.
• Proven ability to lead live event execution with attention to detail and composure under pressure.
• Experience supporting executive or high‑visibility meetings.
• Strong troubleshooting skills across audio, video, and content sharing.
• Excellent communication, customer service, and stakeholder engagement skills.

Nice To Haves

• Experience supporting large‑scale webcasts, all‑hands meetings, or hybrid events.
• Familiarity with conference room AV systems (cameras, microphones, DSPs, control panels).
• Working knowledge of Microsoft Teams Rooms and/or Zoom Rooms environments.
• Understanding of AV signal flow and basic networking concepts.
• Awareness of accessibility best practices (captions, audio clarity, inclusive delivery).
• Experience coordinating with vendors or third‑party production partners.
• AV certifications such as CTS (or equivalent) are a plus.

Responsibilities

• Lead customer intake and provide technology consultations for meetings and events, including platform selection and execution planning.
• Drive meeting setup discussions, consultations, run‑of‑show development, and support of the event.
• Conduct technical walk‑throughs with organizers, presenters, and moderators.
• Lead presenter rehearsals and pre‑event readiness checks.
• Perform pre‑meeting presenter tech checks (audio, video, content, connectivity).
• Launch and manage live meetings, webinars, and hybrid events using Microsoft Teams and Zoom.
• Verify and manage platform settings including security, recordings, breakout rooms, polls, Q&A, and participant controls.
• Monitor backchannel communications during live events and resolve issues in real time.
• Provide calm, professional incident response during high‑visibility and executive events.
• Trim, package, and deliver recorded content following events.
• Generate attendance and engagement reports as requested.
• Contribute to post‑event reviews, documentation, and continuous service improvement.
• Daily AV conference room checks to ensure stability and reliability.

Benefits

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees