AV Systems Installation Support Technician
About The Position
This is a temporary summer role supporting the installation and deployment of new audiovisual equipment across Promega's campus meeting spaces. The AV Services team manages infrastructure that touches nearly every meeting space on campus. This role will provide hands-on exposure to enterprise AV platforms, installation techniques, and troubleshooting across diverse equipment. The position involves preparing and staging devices, running cables, configuring equipment, testing systems, and assisting with troubleshooting. The technician will work both independently and with the permanent AV team, learning different platforms and equipment types. The goal is to upgrade dozens of meeting spaces and gain solid hands-on experience with professional AV systems.
Requirements
- High school diploma or equivalent.
- Previous experience with audio/visual equipment installation, IT infrastructure setup, or related technical installation work (2+ years preferred but not required).
- Comfortable with physical work including climbing ladders, working at heights, and handling equipment in confined spaces.
- Strong attention to detail and ability to follow written and verbal instructions.
- Willingness to learn new technology and troubleshoot technical issues methodically.
- Ability to work independently and as part of a team.
- Valid driver's license with ability to drive and navigate between multiple campus locations.
- Demonstrated professionalism, safety awareness, and respect for company policies and confidentiality.
- Demonstrated proficiency in digital tools and technology, including Microsoft applications and mobile platforms, with the ability to adapt and leverage emerging technologies, such as artificial intelligence, to improve efficiency, automation, and collaboration.
Nice To Haves
- Experience with Cisco, Polycom, Crestron, or similar AV platforms.
- Familiarity with networking concepts (IP addressing, DHCP, network connectivity troubleshooting).
- Basic knowledge of video codecs, HDMI/network cabling standards, and display technologies.
- Experience with camera positioning, framing, and basic audio setup.
- Certification in IT support, AV systems, or related field (CTS, CompTIA A+, etc.).
Responsibilities
- Assist in unpacking, staging, and inventory of Cisco Room Systems devices (Room Bars, Room Pros, Room Navigators) prior to installation.
- Perform on-site installation and physical setup of Cisco AV equipment in conference rooms, including mounting displays, installing codec units, and running cabling (HDMI, network, power).
- Test and validate device connectivity, network connectivity, camera framing, and audio levels following installation.
- Coordinate with facilities, IT, and end users to schedule installations and manage installation logistics across multiple buildings.
- Assist with cabling identification, labeling, and documentation to support ongoing fleet management and troubleshooting.
- Perform basic troubleshooting and escalation of device issues discovered during installation or testing phases.
- Transport AV equipment between storage, staging areas, and installation sites; safely handle and move equipment weighing up to 75 lbs.
- Communicate progress updates and installation status to the AV management team.
- Support production events, large meetings, and special gatherings by assisting with setup, equipment operation, and troubleshooting as assigned.
- Assist in removal and decommissioning of legacy AV equipment (Crestron devices, Lenovo ThinkSmart hubs) as part of platform transition.
- Support photography, videography, or audio recording for company events.
- Assist with inventory management, equipment audits, and asset documentation.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
