AV Specialist, AV Systems and Classroom Support
About The Position
This position is available within the University of Maryland’s Division of Information Technology (DIT). The AV Specialist works within the Academic Technology & Innovation team to drive learning innovations through institutional-wide initiatives. This individual will work directly with the campus community to support classroom technology and facilitate AV operations in formal and informal learning spaces. The AV Specialist reports to the Assistant Manager of AV Systems and Classroom Support, who assists in managing the operations and maintenance of approximately 335 instructional technology classrooms. The specialist is responsible for assisting faculty users and local department staff with instructional technology infrastructure. This position provides technical support that ensures the proper operation, maintenance, monitoring, testing and repair of complex networked AV equipment and control systems. The specialist will also be required to troubleshoot Crestron control processors, touch panels, routers, audio DSPs (Crestron and others) and Crestron peripherals to support instructional technology classrooms. The Specialist will also review requirements and design classroom AV systems, build/install new classroom AV systems, perform tests and pilot installations of viable technologies. The Specialist will produce needed documentation. This position is considered essential and may be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergency to help maintain the continuity of University services. May be required to work evenings, nights, weekends, or different shifts for extended periods.
Requirements
- Bachelor’s degree from an accredited college or university.
- Three (3) years of audio visual system experience.
- Knowledge of audio visual systems and equipment.
- Skill in oral and written communication.
- Skill in the use of Microsoft Office and Google Workspace products.
- Ability to interpret and apply policies, procedures, regulations, and laws.
- Ability to multitask while demonstrating a commitment to customer service.
- Must possess a valid drivers license.
Nice To Haves
- Proficient with rack fabrication & wiring.
- Strong understanding of signal flow, signal formats, & transportation protocols.
- Crestron configuration knowledge, along with their software suite.
- Audio DSP knowledge (QSys & Biamp).
- Wireless microphone systems knowledge.
- AV system commissioning knowledge.
- EDID & HDCP knowledge.
- Networking for AVoIP, Dante, AES67, NDI, etc knowledge.
- General Networking knowledge.
- AVIXA CTS & other industry certifications.
- High level of energy, drive, enthusiasm, initiative, creativity and commitment.
- Ability to work in a busy environment with multiple project timelines and on own initiative, be self-motivated and flexible.
- Committed to customer satisfaction: exceptional skills in collaboration, consultation, communication, customer support, data analysis, and time management.
Responsibilities
- Assist faculty users and local department staff with instructional technology infrastructure.
- Provide technical support ensuring the proper operation, maintenance, monitoring, testing and repair of complex networked AV equipment and control systems.
- Troubleshoot Crestron control processors, touch panels, routers, audio DSPs (Crestron and others) and Crestron peripherals.
- Review requirements and design classroom AV systems.
- Build/install new classroom AV systems.
- Perform tests and pilot installations of viable technologies.
- Produce needed documentation.
Benefits
- For more information on Regular Exempt benefits, select this link.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
