Av Specialist

TEKsystems•Berwyn, IL

8d•$25 - $32•Onsite

About The Position

We are seeking a highly skilled and experienced AV Technician to join our dynamic team in the Information Technology and Services industry. As an AV Technician, you will be responsible for providing technical support and troubleshooting services to our customers. With your strong knowledge in hardware, networking, and software, and audio visual equipment you will ensure that our clients receive the highest level of support and satisfaction. This role offers an exciting opportunity to work with cutting-edge technology and play a crucial role in enhancing our customers' IT experience.

Requirements

At least 1 year of experience working as a Field Service Technician or similar role in the IT industry
Strong knowledge of hardware, software, and networking systems, including troubleshooting techniques
Excellent problem-solving and communication skills
Ability to work efficiently and effectively in a fast-paced environment
Customer-focused mindset with a commitment to delivering exceptional service
Strong organizational skills with the ability to prioritize and manage multiple tasks
Valid driver's license and willingness to travel to customer locations as required
Monday - Friday 6a-2p (8), 10a-7p (2)

Nice To Haves

Knowledge driven
organized
adaptable

Responsibilities

Provide on-site technical support and troubleshooting services to our customers
Install, configure, and maintain hardware, software, and network systems
Collaborate with the service desk and other team members to escalate and resolve complex technical issues
Perform system upgrades, updates, and patches to ensure optimal performance
Conduct regular preventative maintenance on customers' IT systems to minimize downtime
Train end users on the proper use of hardware, software, and networking systems
Document all service activities, including troubleshooting steps, resolutions, and customer interactions
AV Support
High Customer communication