IT AV Specialist

ASM Global • Boston, MA

7d • Onsite

About The Position

Reporting to the Venue Technology Manager, the IT/AV Specialist will be customer service-focused, with the ability to work independently and be flexible to help support the View Boston Observatory IT and AV Operations. The IT/AV Specialist must possess the ability to work in a fast paced, dynamic work environment with changing work priorities. The qualified individual will also possess solid analytical and problem-solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion; strong verbal and written communication and the ability to establish and maintain effective working relationships with all internal and external stakeholders.

Requirements

• Bachelor’s degree in Computer Information Systems or related field (equivalent experience considered).
• 1–3+ years of IT/AV support or related technical experience.
• Working knowledge of PC hardware setup and troubleshooting.
• Strong understanding of networking fundamentals, including TCP/IP and VLANs.
• Experience with wireless LAN environments and related security protocols.
• Proficiency with Microsoft Windows and macOS operating systems, Office suites, and basic server/network concepts.
• Familiarity with virtualized environments (server and desktop).
• Experience configuring, operating, and troubleshooting audiovisual (AV) systems including:
• Video switchers, displays, projectors, LED walls, and digital signage systems.
• Audio consoles, amplifiers, microphones (wired and wireless), speakers, and DSPs.
• Streaming and conferencing platforms (Zoom Rooms, Teams Rooms, or equivalent).
• HDMI/SDI/DisplayPort signal routing, extenders, and network-based AV systems (AV over IP).
• Knowledge of Crestron, Extron, AMX, Q-SYS, or similar control system platforms (programming not required, operational familiarity preferred).
• Skilled in performing system walk-throughs, live-event support, and real-time troubleshooting under time-sensitive conditions.
• Understanding of IT security concepts including password management and secure network practices.
• Ability to work collaboratively within a team environment.
• Comfortable adapting quickly to operational changes and fast-paced environments.
• Strong communication and problem-solving skills.
• Willingness to work flexible hours, including weekends and evenings.
• Ability to move fast and act on assigned duties.
• Ability to walk, stand, or sit for extended periods of time.
• Ability to reach, bend, stoop, wipe, push and pull.
• Ability to lift and carry items weighing 10-30 pounds, and up to 50 pounds.

Responsibilities

• Provide setup and support of multiple point-of-sale systems for View Boston Observatory facility.
• Provide excellent desktop support services to internal staff.
• Work with vendors and service providers to resolve issues and implement changes.
• Must be able to communicate productively and professionally across all managerial levels.
• Provide level 1 & 2 support for all point-of-sale system problems and escalate with inside and outside service providers when necessary.
• Provides AV Support and Event Support for View Boston Observatory.
• Serves as View Boston building wide point of contact on IT related matters.
• Conduct Observatory walk-through to ensure all systems are operational prior to and during all events.
• Replacement of defective hardware before, during and after events.
• Diagnoses of software, firmware, & hardware errors and breakage, and execution of solutions.
• Work with external vendors in support of proprietary systems.
• Tracking RMAs of all equipment inbound and outbound for repairs.
• Maintains a thorough knowledge of the organization and adheres to all standards and practices.
• Perform other duties as assigned by Venue Technology Manager

Benefits

• Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level