IT AV Specialist

Legends Global • Boston, MA

2d • Onsite

About The Position

Reporting to the Venue Technology Manager, the IT/AV Specialist will be customer service-focused, with the ability to work independently and be flexible to help support the View Boston Observatory IT and AV Operations. The IT/AV Specialist must possess the ability to work in a fast paced, dynamic work environment with changing work priorities. The qualified individual will also possess solid analytical and problem-solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion; strong verbal and written communication and the ability to establish and maintain effective working relationships with all internal and external stakeholders.

Requirements

• Bachelor’s degree in Computer Information Systems or related field (equivalent experience considered).
• 1–3+ years of IT/AV support or related technical experience.
• Working knowledge of PC hardware setup and troubleshooting.
• Strong understanding of networking fundamentals, including TCP/IP and VLANs.
• Experience with wireless LAN environments and related security protocols.
• Proficiency with Microsoft Windows and macOS operating systems, Office suites, and basic server/network concepts.
• Familiarity with virtualized environments (server and desktop).
• Experience configuring, operating, and troubleshooting audiovisual (AV) systems including: Video switchers, displays, projectors, LED walls, and digital signage systems. Audio consoles, amplifiers, microphones (wired and wireless), speakers, and DSPs. Streaming and conferencing platforms (Zoom Rooms, Teams Rooms, or equivalent). HDMI/SDI/DisplayPort signal routing, extenders, and network-based AV systems (AV over IP).
• Understanding of IT security concepts including password management and secure network practices.
• Ability to work collaboratively within a team environment.
• Comfortable adapting quickly to operational changes and fast-paced environments.
• Strong communication and problem-solving skills.
• Willingness to work flexible hours, including weekends and evenings.
• Ability to move fast and act on assigned duties.
• Ability to walk, stand, or sit for extended periods of time.
• Ability to reach, bend, stoop, wipe, push and pull.
• Ability to lift and carry items weighing 10-30 pounds, and up to 50 pounds.

Nice To Haves

• Knowledge of Crestron, Extron, AMX, Q-SYS, or similar control system platforms (programming not required, operational familiarity preferred).
• Skilled in performing system walk-throughs, live-event support, and real-time troubleshooting under time-sensitive conditions.

Responsibilities

• Provide setup and support of multiple point-of-sale systems for View Boston Observatory facility.
• Provide excellent desktop support services to internal staff.
• Work with vendors and service providers to resolve issues and implement changes.
• Must be able to communicate productively and professionally across all managerial levels.
• Provide level 1 & 2 support for all point-of-sale system problems and escalate with inside and outside service providers when necessary.
• Provides AV Support and Event Support for View Boston Observatory.
• Serves as View Boston building wide point of contact on IT related matters.
• Conduct Observatory walk-through to ensure all systems are operational prior to and during all events.
• Replacement of defective hardware before, during and after events.
• Diagnoses of software, firmware, & hardware errors and breakage, and execution of solutions.
• Work with external vendors in support of proprietary systems.
• Tracking RMAs of all equipment inbound and outbound for repairs.
• Maintains a thorough knowledge of the organization and adheres to all standards and practices.
• Perform other duties as assigned by Venue Technology Manager

Benefits

• Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level