AV Client Care Specialist
About The Position
Are you a problem-solver who loves diving into technical challenges? Do you thrive in a client-facing role where no two days are the same? If you’re energized by troubleshooting, technology, and delivering top-tier customer service, we want you on our team! As our AV Client Care (Service) Specialist, you’ll be the frontline hero supporting, servicing, and repairing commercial audio/video/light/controls (A/V/L/C) systems across a variety of environments — houses of worship, corporate buildings, government facilities, and more. This position is based in the Atlanta, GA or surrounding areas. In this role, you will: Diagnose and resolve service requests for Pro‑AV systems (remotely and onsite) Communicate clearly with clients to identify issues and provide solutions Escalate unresolved issues appropriately and follow through to final resolution Manage warranty replacements and ensure proper documentation Prepare tools, parts, and equipment for service calls Keep accurate time records Maintain clean, organized workspaces and vehicles Deliver updates to the Client Care & Service Coordinator Represent the company with professionalism and exceptional customer care
Requirements
- Must have 1+ years of hands-on experience installing and troubleshooting integrated commercial Pro‑AV system
- Strong ability to diagnose A/V/L/C systems down to the component level
- Solid understanding of control systems and audio/video signal flow
- Basic low-voltage electrical knowledge
- Excellent communication and customer service skills
- Ability to work independently from a home-based environment
- Valid driver’s license with an insurable driving record
- Comfortable working at heights and lifting up to 50 lbs
- Skill in reading blueprints, schematics, and using hand/power tools
- Flexibility to work occasional after-hours emergencies
Nice To Haves
- Experience with Q-SYS, Crestron, Extron, and similar platforms is highly valued
- AVIXA CTS certification preferred (or able to obtain within 6 months)
Responsibilities
- Diagnose and resolve service requests for Pro‑AV systems (remotely and onsite)
- Communicate clearly with clients to identify issues and provide solutions
- Escalate unresolved issues appropriately and follow through to final resolution
- Manage warranty replacements and ensure proper documentation
- Prepare tools, parts, and equipment for service calls
- Keep accurate time records
- Maintain clean, organized workspaces and vehicles
- Deliver updates to the Client Care & Service Coordinator
- Represent the company with professionalism and exceptional customer care
Benefits
- We offer a competitive salary and a comprehensive benefits package including medical, dental, vision, and life insurance, along with a 401k with company match.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
