AV Solutions Engineer

DIMENSIONAL INNOVATIONS INC • Overland Park, KS

1d • Onsite

About The Position

DI exists to relieve the world of mediocre experiences and to create remarkable ones. Our people make the remarkable possible through an unwavering display of uncommon commitment each day. Reporting to the Director of Estimating, the AV Solutions Engineer is responsible for evaluating the client/project needs by providing initial technology solutions to achieve a design concept or goal and determining how the Technology team can support those needs leveraging software, hardware, or infrastructure. This role bridges communication between the Technology team, the Creative Studio and Sales & Estimating to ensure everyone is aligned to develop and implement technical solutions for clients.

Requirements

• Team player with a positive attitude, great communication skills, a professional image, and the ability to interact with clients
• Exceptional customer service skills
• Strong organizational skills
• System analysis skills, with the ability to identify and accurately describe system issues
• Understanding and interpretation of user needs and operational environments
• Demonstrated capability and success working in team environments
• Excellent presentation skills to both internal and external audiences, including the ability to clearly explain technical issues/challenges to those with both technical and non-technical knowledge
• Expert level with using Microsoft Excel and Google Sheets required
• 3-5 years relevant work experience required including creating estimates for technology projects with hardware and software needs

Nice To Haves

• CTS Certification is a plus along with manufacturer level certifications (i.e., Crestron, QSC, Biamp, etc.) or entry level industry certification such as AVIXA Technologist
• Experience with commercial A/V or high-end residential A/V is a plus including LCD video walls and direct view LED walls

Responsibilities

• Works closely with the Estimating, Sales, Creative and Technology teams to create estimate workbooks for jobs involving software development, tech hardware, system engineering, installation, and service
• Identify opportunities for process and pricing improvements, both on a project and department level
• Assist with and participate in brainstorming sessions to develop potential solutions for client needs
• Determine feasibility of interactive technology concepts and architect potential system design solutions
• Works closely with Interactive Systems Engineers to hand off approved scope with supporting documentation of initial solutions, high level line drawings, estimate workbook, and any other relevant context for final engineering
• Source and document third-party hardware and software solutions by providing tech solutions to achieve the design concept or goal
• Collaborates with Solutions Engineer team to stay informed and up to date about new technologies and competitor companies to continuously educate and improve on current solutions
• Communicates and consults with clients and internal stakeholders to develop appropriate solutions
• Interfaces with clients on the front end of opportunities, seeking to manage customer satisfaction and set proper expectations for the end-product; serves as the technical expert by providing input to the Tech A/V and Engineering team
• Works closely with Sales Team and Creative Team members to strategize solutions for client needs and help with the client pitch
• Maintains extensive knowledge of tech hardware and systems, including client meetings and site visits to assess for estimating and client solutions
• Seeks regular feedback, adjustments, and applies problem-solving to properly design and coordinate with Tech A/V team to implement potential solutions

Benefits

• Medical, Dental and Vision insurance
• Short and Long Term Disability
• Life Insurance
• Supplemental Accident, Critical Illness and Hospital Indemnity
• 401(k) with a match
• Health Savings Account match
• Paid Time Off (PTO)
• 7 paid holidays plus an employee chosen Floating Holiday annually
• Paid Parental Leave
• Quarterly bonuses as company goals are achieved

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level