AV Site Lead (CDL-A)

Outrider•San Antonio, TX

1d•$32 - $37•Onsite

About The Position

The Autonomous Vehicle (AV) Site Lead is responsible for commanding and tracking the driverless trucks at the heart of the Outrider System, a first-of-its-kind product designed to automate the world’s largest distribution yards. This position reports to the Associate Manager, Customer Operations and serves as Outrider’s primary point of contact for operations issues and inquiries at customer sites. The AV Site Lead serves as the on-site operational leader and primary customer-facing representative for Outrider operations. In addition to managing autonomous vehicle operations and dispatch activities, the Site Lead is responsible for supporting safe vehicle operations, customer engagement, training, issue escalation, operational reporting, and continuous improvement initiatives. The Autonomous Vehicle Site Lead is responsible for assigning trailer move requests to autonomous terminal tractors operating within customer distribution yards and managing vehicle movements through Mission Control, Outrider’s proprietary cloud-based dispatching and monitoring platform. The AV Site Lead can interact with customer dispatching functions (either humans or the customer’s yard management system/YMS) as needed to assign, track and update the status of customer-requested trailer moves. This role is hands-on, requiring close monitoring of system performance and productivity as well on-point suggestions for improvements to the UI, workflow, and overall system. The successful candidate thrives in a dynamic work environment, has strong focus and attention to detail, and is comfortable making fast and sound decisions with a safety-first mindset. This position plays an essential role in helping deliver a safety-critical system for industrial automation. The opportunity offers the successful candidate the chance to help develop a market-defining enterprise product that combines robotics technology with a software-as-a-service (SaaS) business model.

Requirements

BS or BA degree preferred or 2-3 years of relevant industry or technical experience
Minimum 1-2 years’ experience in transportation, intermodal, industrial automation, material handling automation, or warehouse operations
Current Class A Commercial Driver’s License (CDL) valid in State and throughout the United States, as required
Minimum 3 years of verifiable Class A tractor-trailer driving experience
Demonstrated safe and proficient backing skills with a variety of trailer types in dynamic yard environments
Clean driving record for the previous 5 years
Exceptional analytical skills
Ability to communicate and assist with troubleshooting complex systems issues quickly and correctly while on customer sites
Self-driven behavior and demonstrated strong leadership and people skills
Very good time management skills and ability to quickly make informed decisions
Proficiency with MS Office or G-Suite.
Sterling references

Nice To Haves

Experience with autonomous vehicles, complex electronic systems and field work
Exceptional customer service
Interest in data analysis
Knowledge of and experience with integrated hardware/firmware/ software systems
Experience with dispatch operations

Responsibilities

Lead AV operations, ensuring safety and productivity, and manage trailer move missions using Outrider or customer software while communicating with engineers and teams.
Create and manage tickets for system issues or truck maintenance (Jira and Fleetio), and document operational details in reports.
Train customers on the Outrider system, respond to and manage customer requests, and serve as a liaison for operational support and issue resolution.
Manage and escalate system issues using established operational protocols to maintain continuous site productivity and ensure prompt resolution.
Operate commercial vehicles and support vehicle testing, recovery, training, customer demonstrations, and operational activities as required while maintaining compliance with all applicable DOT regulations and company safety policies.