AV Service Technician - Crestron
About The Position
TEKsystems is looking for an AV Service Engineer to service their existing customers in the Indianapolis / Louisville / Cincinnati area. The successful candidate will work from home and will be dispatched to client sites in the area to troubleshoot and resolve AV issues found in Board rooms and conference rooms. Seeking candidates who are well-versed troubleshooters in Audio Video technology, with experience with major AV brands such as Crestron and Biamp. The role involves providing in-person troubleshooting of audio video systems found in executive board rooms and conference centers. The candidate must be professional and have the ability to interface with enterprise customers.
Requirements
- Minimum of 3 or more years of experience with AV troubleshooting.
- Experience troubleshooting and understanding Crestron systems.
- Ability to reverse engineer legacy AV systems.
- Ability to debug newly built systems.
- Skills: Ability to troubleshoot and resolve complex technical issues with Extron equipment, Biamp, QSC audio DSP products and systems, Cisco, POLY, LOGITECH video conference systems, Luxul, NETGEAR, CISCO switches, and Video wall systems (Planar, UNILUMEN, LG, Samsung, Barco products and systems).
- Testing experience with multimeter and ability to troubleshoot issues.
- Ability to research and specify replacement products.
- Intermediate to advanced AV Networking skills.
- Customer interfacing skills and experience with customer service work.
- Ability to troubleshoot and resolve complex technical issues with Custom Control systems (Crestron DM and NVX / AMX), complex audio video systems found in executive board rooms and conference centers, video teleconferencing equipment and systems, Audio Visual over IP (AVoIP) networks, Audio DSP based systems, projection display devices and systems, video wall equipment and systems, and to a lesser degree: RF Systems (analog and digital).
- A two-year diploma from a college of technical school, or equivalent experience.
- 3 years minimum field service experience.
- Must maintain a valid driver’s license with clean driving record.
- Must be able to stand, kneel and/or crouch for long periods of time.
- Must be able to climb ladders and scaffolding.
- Must be able to lift in excess of 50 pounds.
Nice To Haves
- CTS certification highly preferred, or equivalent experience.
Responsibilities
- Troubleshoot and resolve complex technical issues related to AV equipment and systems.
- Provide in-person troubleshooting of audio video systems found in executive board rooms and conference centers.
- Interface with enterprise customers professionally.
- Conduct Preventative Maintenance testing.
- Perform site surveys related to service agreement quotes.
- Write concise service reports and/or system site surveys.
- Successfully manage multiple service projects.
- Lead and mentor junior/intermediate level field service techs.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
