AV Service Manager
Amplify People•Ketchum, ID
•$30 - $40
About The Position
We are seeking a Service Manager / Lead Programmer who thrives on the "puzzle" of troubleshooting. This isn't just a desk job; you will be the technical "tip of the spear" in the field, handling complex service calls and high-end programming. You’ll serve as a de-escalation expert for frustrated clients, a mentor for greener technicians, and a proactive teammate who jumps in to help on installs whenever there is downtime.
Requirements
- 5+ years of experience in residential AV integration and service
- Strong, "rockstar" level capabilities in Control4 and Lutron
- Experience with Araknis, Eero, and Ubiquiti/UniFi systems.
- A natural problem-solver who enjoys the pressure of service calls and takes pride in a "clean" final result
- A "VP and Janitor" mindset—willing to crawl through a crawlspace one hour and talk to a high-net-worth homeowner the next
Nice To Haves
- Experience with Savant and Josh.ai
- Experience with automated Shades and lighting control
- Proficiency with D-Tools or similar project management/documentation software
- A passion for the mountain lifestyle (skiing, hiking, etc.)
Responsibilities
- Diagnose and resolve complex AV, networking, and automation issues, moving beyond "rebooting the cable box" to find deep-rooted solutions
- Take ownership of programming and commissioning systems, primarily using Control4 and Lutron
- Act as the face of the company during service visits; use your soft skills to listen to client concerns and provide confidence that "you've got this"
- Manage your own daily dispatch/schedule and provide informal mentorship to junior technicians on job sites
- During service lulls, assist with rack builds, trim-outs, and documentation (D-Tools/Slack) to ensure projects stay on track
- Utilize all available tools—from manufacturer tech support to AI—to solve problems efficiently within a 20-minute diagnostic window
Benefits
- 50% Employer-paid Health Insurance (including Vision)
- Simple IRA with company match
- Two weeks of Paid Vacation (PTO) plus paid holidays
- Corporate Ski Pass
- Company vehicle provided (assigned after initial onboarding)
- Paid training and certification opportunities
- Relocation assistance for the right out-of-market candidate
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
