AV Field Service Technician
About The Position
TEKsystems is partnering with one of the top enterprise AV integrators in the region to place an experienced AV Service Technician on a long-term contract engagement — minimum 3 years — supporting a well-established client base across the Greater Philadelphia market. You'll be embedded as the go-to field expert, building real relationships with enterprise clients and working on some of the most sophisticated AV systems in the market — executive boardrooms, conference centers, and high-end corporate environments. What You'll Be Working On Custom Control Systems: Crestron DM & NVX, AMX Video Conferencing Systems in executive and enterprise environments AV over IP (AVoIP) across LAN, WAN, and internet Audio DSP Systems: amplifiers, speakers, microphones Projection Systems, Displays, Video Walls & Digital Signage RF Systems — analog & digital (basic exposure)
Requirements
- 3+ years of AV field service experience (5+ years of installation experience will be considered)
- Hands-on experience with Crestron and/or AMX systems — this is a must
- Strong troubleshooting instincts — you know how to isolate a problem and own it through resolution
- Comfortable working independently in executive and customer-facing environments
- Own basic hand tools and understand proper field practices
- Strong written and verbal communication skills
Nice To Haves
- CTS certification — highly preferred
- Two-year technical degree or equivalent hands-on experience
Responsibilities
- Diagnosing and resolving system, signal, and connectivity issues across complex AV environments
- Performing preventative maintenance on client systems
- Conducting site surveys to support service agreements and quotes
- Writing clear service reports and maintaining system documentation
- Managing multiple service calls and priorities independently across the Philadelphia market
- Interfacing directly with enterprise-level clients — you're the face of the operation in the field
- Mentoring junior and intermediate technicians when the opportunity arises
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
501-1,000 employees
