AV Multimedia Engineer

TekSynap•Aurora, CO

1d•Onsite

About The Position

We are seeking an AV Multimedia Engineer to join our team in Aurora, CO. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

Requirements

3 years of overall professional experience supporting professional audio-visual, broadcast, or multimedia display and distribution systems, including installation, integration, and sustainment of AV control and distribution platforms in the systems administration field.
CompTIA Security+
Manufacturer Trainings (ex. Evertz, Extron, Crestron)
Must possess a Top Secret/SCI with CI polygraph clearance
US Citizenship
Active TS/SCI with CI Polygraph clearance

Nice To Haves

3 years of experience supporting Multimedia Display & Distribution Services (MDDS) or comparable enterprise AV/multimedia systems is highly preferred.
3 years of experience serving as a Tier 2/Tier 3 escalation point of contact and coordinating with OEM/vendor (Tier 4) support is preferred.
CTS (CTS-I, CTS-D) preferred
CEA (Certified Audio Engineer) preferred
CVE (Certified Video Engineer) preferred
Bachelor's degree in Broadcast/AV engineering, electrical engineering, or a related field.
Associate's degree plus 2 additional years of experience, or a total of 8 years of directly relevant experience in lieu of a degree.

Responsibilities

Maintain and update existing AV/VTC/Multimedia systems, including hardware, software, patches, upgrades, and unique applications, using government-approved solutions.
Provide both standard and advanced enterprise-wide AV/VTC/Multimedia support, including configuration, troubleshooting, and resolution of hardware/software issues.
Manage and track support requests using ServiceNow, ensuring timely input, updates, and closure of tickets.
Support and maintain a wide range of AV/VTC/Multimedia equipment, including network connections, controllers, audio/video interfaces, Multimedia Display & Distribution Service (MDDS), and other peripherals within the government environment.
Coordinate with vendors for warranty or proprietary repairs, validate the accuracy of vendor fixes, and ensure equipment is fully restored.
Serve as an AV/VTC/Multimedia subject matter expert (SME) to NRO Information Operations and NRO Headquarters, assisting with the setup and deployment of AV/VTC/Multimedia systems.
Provide training and knowledge transfer to NRO Information Operations personnel on AV/VTC/Multimedia deployment, administration, and troubleshooting best practices.
Research and evaluate the impact of upgrades, patches, service packs, and applications on AV/VTC/Multimedia systems, providing recommendations to minimize downtime.
Deliver advanced AV/VTC/Multimedia support to site personnel and advise NRO Headquarters personnel on AV/VTC/Multimedia strategies and solutions.
Ensure AV/VTC/Multimedia systems remain secure by responding to NRO CERT Advisories, Bulletins, and Taskings, mitigating vulnerabilities across equipment and transmissions.
Generate and deliver reports to the Information Assurance Office for monitoring and tracking CERT compliance and AV/VTC/Multimedia security posture.
Prepare and present project updates, findings, and technical briefings as directed by the TOPM, COTR, or COR.
Provide Advanced AV/VTC/Multimedia Tier III Support for the AV/VTC/Multimedia infrastructure at NRO, Information Operations.
Provide support in the implementation and sustainment of AV/VTC/Multimedia throughout NRO, Information Operations.
Create and maintain network diagrams, equipment configuration guides, and user-friendly job aids to standardize AV/VTC/Multimedia operations and reduce reliance on administrators for basic tasks.
Support the implementation, sustainment, and continuous improvement of AV/VTC/Multimedia infrastructure across NRO Information Operations.