AV & Mass Communications Project Manager

Lockstep Technology Group•Piedmont, SC

About The Position

The AV & Mass Communications Project Manager manages client projects from kickoff through completion, serving as the central point of coordination among sales, engineering, and clients. The role combines project management, logistics coordination, and client communication to ensure delivery on time, within scope and budget, and in line with client expectations. It also involves coordinating project resources, equipment logistics, site access, and documentation throughout the project lifecycle. Travel for onsite support and coordination is required, up to 85%.

Requirements

At least 5 years of project management experience supporting engineering, technology, or professional services projects.
Proven ability to manage multiple complex projects simultaneously in a fast-paced environment.
Strong understanding of project delivery principles, resource planning, timelines, and budget management.
Ability to translate client needs and business opportunities into practical project solutions.
Business acumen and comfort managing financial considerations, project costs, and overall project health.
Leadership skills and ability to influence teams and drive accountability without direct authority.
Strong interpersonal and communication skills with clients, internal teams, and leadership.
Decisive, solutions-oriented approach with strong problem-solving and issue-resolution skills.
Strong organization, time management, and prioritization abilities.
Ability to delegate effectively and coordinate cross-functional resources.

Nice To Haves

Bachelor's degree in a related field.
Experience supporting State and Local Government and Education (SLED) clients.
Experience with AV, audio, security camera, or access control technologies.

Responsibilities

Manage projects from handoff through completion, ensuring on-time, on-budget delivery aligned with client expectations.
Lead internal and client kickoff, status, and project closeout meetings.
Create, maintain, and manage project plans, timelines, and key milestones.
Coordinate internal teams, resource assignments, and project readiness.
Provide regular project updates to leadership and escalate risks or issues as needed.
Review Bills of Materials (BOMs) and Statements of Work (SOWs) with technical leads to confirm project scope, hardware, and services are aligned.
Ensure engineering hours and project resources are appropriately allocated to meet project objectives.
Coordinate delivery and acceptance of required client documentation, scheduling reviews when needed.
Maintain project accuracy, organization, and delivery quality throughout the project lifecycle.
Serve as a primary client contact throughout delivery; conduct check-ins and provide status recaps, timelines, and next steps.
Manage client expectations and proactively communicate changes, risks, or dependencies.
Coordinate equipment storage, staging, shipping, and delivery logistics.
Track order status, back-orders, inventory availability, and equipment arrival timelines.
Schedule site surveys, onsite work, and client access requirements.
Coordinate background checks, fingerprints, badges, and network access as required for site entry.