AV Field Engineer

New Era Technology•Indianapolis, IN

2d•Hybrid

About The Position

The AV Field Engineer position with New Era Technology offers you the following: Full Benefits Medical, Dental, Vision, 401K match, 7 company holidays + generous PTO. At this time, we are unable to offer visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for sponsorship now or in the future. SUMMARY: The AV Field Engineer work with the Engineering team to install, commission, and complete AV and multimedia systems in accordance with New Era Technology standards. The role spans fabrication, installation, control and DSP configuration, and large-venue audio tuning. PRIMARY DUTIES: The AV Field Engineer is responsible for, but not limited to, the following: Engineering and Documentation Participate in engineering discussions and drawing reviews Read, mark up, and follow project and consultant documentation Support Project Managers and Engineers on project-specific technical requirements Document equipment data (e.g., serial numbers, MAC addresses, IP addresses) and maintain inventory control and chain of custody Provide detailed daily reports of work completed and open punch-list items Fabrication and Installation Fabricate and stage AV systems in the field and in-house as needed Perform quality control on systems installed by others (e.g., subcontractors) Commissioning, Programming, and Tuning Configure, load, test, and troubleshoot control system programming Coordinate with in-house or subcontracted programmers Write, modify, load, test, and troubleshoot DSP files in support of system commissioning and audio optimization Tune professional audio systems for large venues, including stadium bowls, arenas, and auditoriums, including setting delay, gain structure, signal routing, equalization, and related system parameters Troubleshoot and repair newly installed and existing custom AV systems Project and Client Support Support multiple concurrent projects; review project requirements and schedule remote and onsite time to meet project deadlines Train clients on the use of AV systems Escalate customer service issues to management and support their resolution Maintain a professional appearance and conduct, and comply with company policies and procedures

Requirements

Minimum of four years of AV experience, with demonstrated proficiency meeting New Era Technology’s Field Engineer standard
Demonstrated experience tuning large-venue professional audio systems, including loudspeaker system alignment and acoustic measurement
Client- and service-focused mindset, with strong listening skills and the ability to understand customer issues
Understanding of how audiovisual systems are designed and installed
Understanding of how audiovisual systems function and how to diagnose and resolve problems within them
Proficiency with AV platforms (e.g., AMX, Extron, Crestron, Poly, Cisco, QSC, Biamp)
Solid soldering skills
Strong organizational skills and the ability to manage multiple priorities under schedule pressure
Discretion and good judgment with regard to sensitive or confidential information
High school diploma or equivalent.
Valid driver’s license and clean driving record
Ability to read, understand, and interpret job-related documents, instructions, policies, and communications in English.
Ability to communicate effectively in English, both verbally and in writing, with employees, customers, vendors, and other business partners, as applicable to the position.

Nice To Haves

AV networking experience, including configuration, troubleshooting, and coordination of networked audiovisual systems preferred
Experience installing, configuring, and commissioning IPTV systems preferred
CTS or CTS-I certification or be able to obtain within first 90 days
OSHA 10 or OSHA 30 certification preferred.

Responsibilities

Participate in engineering discussions and drawing reviews
Read, mark up, and follow project and consultant documentation
Support Project Managers and Engineers on project-specific technical requirements
Document equipment data (e.g., serial numbers, MAC addresses, IP addresses) and maintain inventory control and chain of custody
Provide detailed daily reports of work completed and open punch-list items
Fabricate and stage AV systems in the field and in-house as needed
Perform quality control on systems installed by others (e.g., subcontractors)
Configure, load, test, and troubleshoot control system programming
Coordinate with in-house or subcontracted programmers
Write, modify, load, test, and troubleshoot DSP files in support of system commissioning and audio optimization
Tune professional audio systems for large venues, including stadium bowls, arenas, and auditoriums, including setting delay, gain structure, signal routing, equalization, and related system parameters
Troubleshoot and repair newly installed and existing custom AV systems
Support multiple concurrent projects; review project requirements and schedule remote and onsite time to meet project deadlines
Train clients on the use of AV systems
Escalate customer service issues to management and support their resolution
Maintain a professional appearance and conduct, and comply with company policies and procedures