AV Engineer SME

Leidos•Washington, DC

1d•$92,300 - $166,850•Onsite

About The Position

Leidos' Digital Modernization sector is seeking an AV Engineer SME. The AV Engineer-SME provides senior technical leadership for backend AV/VTC infrastructure supporting SEC ISS contract operations. This role serves as the subject matter expert for enterprise video collaboration architecture, with primary responsibility for Polycom system design, integration, and reliability. The position ensures secure, high-availability conferencing capabilities across SEC collaboration platforms and supports high-visibility events, including commission meetings and agency town halls. The AV Engineer-SME also leads process standardization, operational documentation, and complex troubleshooting to improve service continuity and user experience.

Requirements

Ability to obtain and maintain SEC Public Trust
Bachelor's degree. In lieu of a degree, additional experience may be required.
Minimum of 10 years of related experience as a subject matter expert in backend VTC infrastructures and architecture.
Expert experience architecting Polycom systems in enterprise environments.
Experience providing technical, managerial, and administrative direction for AV/VTC infrastructure operations.
Experience developing processes, procedures, SOPs, and post-production documentation.
Polycom Certified (required)

Nice To Haves

Experience supporting AV/VTC services in a federal agency or similarly regulated environment.
Experience supporting executive-level or high-visibility events with strict reliability requirements.
Hands-on experience with Microsoft Teams Rooms and Cisco conference room integrations.
Experience with ServiceNow ticketing, change control, and ITIL-aligned service management.
Experience implementing proactive AV/VTC monitoring, health checks, and capacity planning in enterprise collaboration environments.
AVIXA CTS/CTS-D
Microsoft Teams Rooms Technical Solutions Professional
ITIL 4 Foundation

Responsibilities

Provide technical direction for enterprise backend AV/VTC infrastructure and architecture.
Architect, integrate, and optimize Polycom-based systems as the primary technical SME.
Maintain and improve conferencing platform interoperability and performance across Microsoft Teams and Cisco Webex environments.
Oversee AV/VTC platform lifecycle activities, including upgrades, configuration standards, and operational resilience.
Ensure AV/VTC systems remain fully functional for conference rooms, large venues, and hybrid/remote meetings.
Lead technical execution for mission-critical events, including town halls and open/closed commission meetings.
Direct live audio/video workflows, streaming readiness, and coordination of accessibility services (captioning/sign language vendors).
Oversee post-production support for recorded meetings and events to deliver high-quality final outputs.
Develop and maintain AV/VTC SOPs, runbooks, technical procedures, and post-production documentation.
Establish and enforce incident response and escalation procedures for AV/VTC disruptions.
Produce operational documentation and service reporting for leadership and contract oversight.
Drive continuous process improvements that increase reliability, supportability, and customer satisfaction.
Provide technical, managerial, and administrative direction for the AV/VTC infrastructure team.
Lead complex troubleshooting and root-cause analysis across backend AV/VTC systems and dependencies.
Mentor engineers and support personnel on standards, troubleshooting methods, and operational best practices.
Coordinate with service desk, network, voice, and endpoint teams to resolve cross-functional issues quickly.