Autonomous Vehicle Support Specialist (English or Bilingual)

TaskUs•San Antonio, TX

25d•Onsite

About The Position

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. This role provides real-time guidance and support to autonomous vehicles (AVs) in complex driving scenarios. As a fleet response team member, you can expect to assist autonomous vehicles in real time in numerous geographical locations including Los Angeles CA, San Francisco CA, phoenix AZ, Austin TX, and more in the future.

Requirements

Strong focus on safety and attention to detail
Excellent problem-solving and decision-making skills
Ability to work effectively in a fast-paced, ever-changing environment
Strong customer service, de-escalation, communication and interpersonal skills with 2 years experience
At least 3 years driving experience on public roads
Adaptability to new technologies and processes
Ability to self-correct and learn from previous mistakes
Maintain safety compliance certifications
Ability to stay focused and seated for multiple hours at a time
Ability to multitask in dynamic situations
Schedule flexibility to support a 247 operation including holidays
Valid driver's license with 3 years of driving experience and a clean driving record
Ability to pass background, drug, and employment checks
If bilingual, CEFR Rating of B2 or above

Responsibilities

Guide AVs through challenging situations, such as blocked streets, narrow lanes, and private driveways, ensuring efficient and safe navigation.
Collaborate with AVs to optimize driving paths, considering factors like lane closures and traffic conditions.
Monitor AV behavior and intervene when necessary to prioritize safety and avoid potential hazards.
Maintain effective communication with AVs to ensure seamless cooperation and timely responses.
Adapt to dynamic road conditions and rapidly address unexpected challenges.
Contribute to the improvement of AV technology by analyzing past performance and identifying opportunities for optimization.
Ensure adherence to all relevant safety regulations and certifications.