Autonomous Vehicle Service Advisor (5 Openings)

Moove•Phoenix, AZ

About The Position

Moove is seeking a highly organized and technically proficient Autonomous Vehicle Service Advisor to serve as the operational bridge between Field Operations and Maintenance. The role supports fleet uptime across 24/7 autonomous vehicle operations by coordinating service workflows, conducting technical triage, maintaining accurate work-order documentation, and prioritizing repairs while upholding safety and quality standards. The advisor manages vehicle intake and service scheduling, coordinates with operations supervisors and technicians, monitors vehicle histories and performance metrics, and investigates recurring issues. The position also enforces documentation and warranty requirements, supports shift handovers, and identifies process improvements using operational data. This is a safety-sensitive role requiring operation of a motor vehicle for company business. Candidates must maintain a valid driver’s license and an acceptable driving history. A conditional offer may require pre-employment drug screening, and criminal background checks are conducted after a conditional offer.

Requirements

At least 3 years of experience in automotive service advising, fleet maintenance coordination, or dealership service operations.
High School Diploma or GED.
Proficiency with maintenance management systems and enterprise resource planning tools for inventory and work-order tracking.
Expert knowledge of warranty documentation standards, particularly the 4 Cs methodology, and ability to audit technician notes for compliance and accuracy.
Familiarity with EV and AV systems, including high-voltage batteries, advanced driver assistance systems calibration, sensor systems, and vehicle cleaning systems.
Ability to distinguish cosmetic issues from safety-critical failures.
Strong data literacy and proficiency with spreadsheet tools to track and visualize KPIs.
Ability to manage high-volume vehicle backlogs and make rapid prioritization decisions balancing preventive maintenance and critical repairs.
Exceptional verbal and written communication skills for shift handovers and operational reporting.
Commitment to safety standards and confidence to ground vehicles when safety risks arise.
Experience maintaining high quality scores and enforcing standard work procedures.
Ability to work flexible schedules across AM, PM, and Moonlight shifts to support 24/7 fleet operations.
Ability to move throughout a fast-paced depot, including service desks, parts areas, and vehicle staging zones.
Must possess and maintain a valid driver’s license and an acceptable driving history under the company’s insurance standards.
Must comply with the company’s drug testing policy as a condition of employment.

Nice To Haves

Experience in high-uptime fleets such as rental, logistics, or emergency services.
Post-secondary education in Automotive Technology, Logistics, or Business Administration.
Previous technician experience or strong mechanical aptitude.

Responsibilities

Serve as the primary liaison between Field Operations and Maintenance for vehicle service requests.
Assess vehicles returning from the field and prioritize repairs according to shift requirements and fleet availability.
Schedule maintenance by balancing preventive maintenance with urgent repairs to optimize depot throughput.
Coordinate with operations supervisors to identify and expedite staged vehicles ready to launch without technical intervention.
Analyze chronic or recurring vehicle issues and develop long-term mitigation strategies.
Manage the full work-order lifecycle in the maintenance management system, ensuring entries are accurate, clear, and complete.
Monitor vehicle service histories to identify failure patterns and hardware trends.
Share operational insights with technicians to improve repair accuracy and shop processes.
Track and report key performance indicators, including turnaround time, responsiveness, and planned-versus-unplanned service ratios.
Lead shift handovers through comprehensive reporting on ongoing repairs and critical fleet issues.
Identify operational gaps and develop data-driven process improvements.
Enforce technician documentation standards, including complete Condition, Cause, Correction, and Confirmation details.
Monitor depot quality metrics and address documentation gaps or low scores.
Ensure service documentation provides technical justification for warranty claims.
Verify repair scheduling and prioritization comply with safety protocols and operational uptime requirements.
Coordinate with external vendors and body shops and manage internal parts logistics to minimize downtime.
Ground vehicles when safety risks require it, despite operational pressure.
Operate a motor vehicle for company business and maintain a valid license and acceptable driving record.