Autonomous Vehicle Roadside Assistance Agent - Charlotte NC (Onsite Position)

TaskUs•Charlotte, NC

1d•Onsite

About The Position

As an Autonomous Vehicle Roadside Assistance Agent at TaskUs, you'll be the ultimate tech whisperer for self-driving cars! Imagine this: You're out and about in a company vehicle, troubleshooting robot cars, monitoring their every move, and sometimes even giving their "brains" a reboot. You'll be the hero who gets these futuristic rides back on track! But wait, there's more! You'll also be a superstar public relations rep, chatting with folks about the magic of self-driving tech and making sure passengers have a smooth, safe journey. Think of yourself as part tech expert, part customer service guru, and all-around awesome autonomous vehicle pro! TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

Requirements

Must be 21 years old
High School Diploma or GED required.
Must have and maintain a driving record that meets state AVT (Autonomous Vehicle Tester) and/or other applicable regulations and laws (where required)
Meets driver requirements, including driving record and criminal history under applicable regulations and laws in the state(s) in which the self-driving vehicle monitor will be working
Minimum 1 year Entry Level IT support / Software Troubleshooting Experience required
Minimum of 3 years of experience driving on public roads.
Proficiency with a laptop computer and GSuite apps (i.e. Gmail, Hangouts, and Driver, including Sheets and Docs)
Proficiency with using a touchscreen smartphone
Must be able to type at least 40 adjusted wpm
Must have good attention to detail and be able to quickly and concisely describe their thoughts
Capable of responding quickly and simultaneously to multiple scenarios
Adapt quickly to new and developing technology
Cross-functional verbal and written communication and issue escalation
Must be able to multitask multiple technologies, including communications devices and vehicle status systems
Must be able to work specific shifts, including early mornings, evenings, and/or weekends, as well as overnight shifts and travel for up to one month
Excellent written and verbal communication skills;
Must be self-motivated and demonstrate good judgment, in fast-paced, high stress environments
Occasional standing, walking, and sitting
Long periods of sitting
Use hands to finger; handle or feel; and talk or hear; climb stairs and/or ladders
Occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl
Must be able to occasionally lift and/or move up to 45 pounds
Must use close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
Most work is accomplished outdoors in a vehicle

Nice To Haves

Four-year college degree (preferred) in a related field like industrial or applied sciences
Additional experience is preferred

Responsibilities

Proficient in basic computer troubleshooting, responsible for re-booting self-driving autonomous vehicles in service areas.
Monitor multiple software systems with constant focus.
Basic understanding of Android Cell phones and or Laptops to connect to other computer platforms to issue commands to restart modules and computer(s).
Consistently demonstrate situational awareness, and understanding of the technology in his/her care, and a willingness to constantly adjust to changes in the environment.
Individuals will be waiting/driving in the service area in a company vehicle 6-8 hours a day alone or with a co-driver, 5 days a week to service self-driving autonomous vehicle computers that are operating within the market.
Safely operates a non-autonomous vehicle while monitoring the location of a self-driving autonomous vehicle(s).
Operate self-driving vehicles on both defined and undefined routes, including a variety of environmental conditions.
Comfortable riding as a passenger in a self-driving autonomous vehicle, where the driver may have little control over the vehicle’s operations.
Responsible for the safe recovery of the self-driving autonomous vehicle which includes but is not limited to parking safely behind the self-driving autonomous vehicle, setting up protection, disengaging the self-driving autonomous vehicle, and driving the vehicle to a safe location.
Responsible for safely setting up self-driving autonomous vehicles.
Apply safety procedures to any situation involving the rescue of a self-driving autonomous vehicle.
Maintain TaskUs’s high standard of safety, inside and outside of the vehicle.
Be the deputy for technology by communicating courteously always with management, engineers, and the public.
Capable of responding quickly to changing and potentially high-pressure environments.
Provide concise, clear, and accurate verbal and written feedback regarding the vehicle’s operations.
Complete daily reports and document procedures and tests.
Interact with the members of the public and educate them on self-driving technology.
Exercise excellent customer service while assisting passengers of the driverless vehicle to disembark, board the rescue vehicle, and safely drive passengers to their destination.
Comply with TaskUs’s Autonomous Vehicle Division zero-tolerance policy regarding the use of alcohol or drugs by self-driving vehicle operators during a shift, including randomized drug testing.
Other duties as required.