Autonomous Vehicle Depot Operations Agent - Onsite (Rockhill, SC)

TaskUs•Charlotte, NC

3d•Onsite

About The Position

TaskUs is hiring for a Depot Operation Support role for autonomous vehicles (AVs). This is a critical, hands-on position that ensures the fleet is ready for deployment and operates efficiently. The job focuses on the physical handling, maintenance, and technical readiness of the vehicles at the operational base (the depot). The primary function is to serve as the backbone of daily AV operations at the depot.

Requirements

Basic knowledge of vehicle mechanics, electronics, and the ability to learn and troubleshoot new technology quickly.
Meticulous approach to inspections, following complex procedures, and data handling.
Unwavering commitment to safety protocols in all depot and field operations.
Strong verbal and written communication skills for reporting issues clearly to technical and non-technical teams.
Ability to lift and move equipment (often up to 45–50 lbs), stand, walk, and sit for extended periods, and work outdoors in various weather conditions.
A valid driver's license with a clean driving record is typically mandatory.

Responsibilities

Manage the charging or fueling process for the autonomous fleet.
Perform interior and exterior cleaning, including disinfection, to maintain presentation and hygiene standards.
Conduct thorough visual and diagnostic inspections, checking fluid levels, tires, and overall vehicle health before and after deployment.
Park, stage, and maneuver vehicles within the depot for efficient charging, maintenance, and dispatch.
Install, remove, and verify the functionality of specialized autonomous vehicle hardware (e.g., sensors, computers, data disks).
Perform basic troubleshooting and triage of hardware, software, and mechanical issues using diagnostic guides and tools. Escalate complex issues to engineering or maintenance teams.
Securely handle and transfer data disks/storage devices, ensuring proper accounting and uploading/downloading of collected data.
Assist with inventory, check-in, and check-out of vehicle assets, keys, and related equipment.
Serve as a point of contact for facility issues, reporting on and assisting with site maintenance and repairs as needed.
Strictly adhere to all safety protocols, operational checklists, and established standard operating procedures (SOPs) to ensure fleet readiness and compliance.
Assist with the safe recovery, disengagement, and relocation of autonomous vehicles that encounter issues in the field.