Automotive Valet

DARCARS Automotive Group•Fairfax, VA

7d•Onsite

About The Position

DARCARS of Fairfax is hiring an Automotive Valet, a customer-facing role important to customer satisfaction and the company’s continued success. The position is responsible for managing the service lane and performing related tasks and errands. The Automotive Valet greets and assists customers, directs vehicle parking and retrieval, supports service write-up and vehicle flow, and helps Advisors and Technicians move customer vehicles. The role may also include providing shuttle service and assisting with dealer exchanges. The employee is expected to conduct business professionally and ethically, follow DARCARS policies and procedures, and report conditions that could jeopardize the safety, welfare, or integrity of the dealership, its employees, or customers. The role includes maintaining the service area and dealership grounds, including removing garbage and clearing debris, ice, and snow from driveways and walkways as necessary. Other duties may be assigned by a supervisor. Employment offers are contingent on passing background screening, including criminal background, consumer and motor vehicle record reviews, and Social Security number verification. Employment is at will and may be terminated if dealership rules and regulations are violated. DARCARS is an equal opportunity employer and drug-free workplace.

Requirements

Valid driver’s license and acceptable, safe driving record.
Strong communication skills with customers and DARCARS employees.
Demonstrated commitment to customer service.
High school diploma or equivalent (GED).
Ability to speak, read, and comprehend instructions, short correspondence, and policy documents, and converse comfortably with customers.
Ability to bend, twist, and stand for long periods in various weather conditions.
Ability to lift a minimum of 30 lbs.

Nice To Haves

Detailing experience.
Ability to operate manual vehicles.

Responsibilities

Conduct business in a professional and ethical manner.
Greet every customer with a smile.
Direct customers to their desired destinations when parking or retrieving their vehicles.
Assist with service write-up and tagging customer vehicles.
Help maintain efficient vehicle flow within the dealership as service tickets are generated.
Assist Advisors and Technicians by moving client vehicles to and from the shop and providing other needed assistance to complete service visits.
Provide shuttle service to customers when requested.
Report to management situations or conditions that jeopardize the safety, welfare, or integrity of the dealership, its employees, or customers.
Maintain cleanliness of the service area, keeping the floor clean and dry as necessary.
Remove garbage.
Clean driveways and walkways, removing debris, ice, and snow as necessary.
Comply with DARCARS policies and procedures.
Assist in dealer exchanges.
Perform other duties as assigned by a supervisor.