Automotive Technician

MFA Oil Company•Warrensburg, MO

About The Position

Big O Automotive Technicians diagnose, recommend, and perform automotive repairs accurately and on time, following company programs, policies, and procedures. Technician titles are based on ASE or equivalent certifications: Automotive Technician A has four or more ASE certifications, Automotive Technician B has one to three, and Automotive Technician C has none. The role performs brake, front-end, alignment, and other mechanical work; diagnoses and repairs customer vehicles; and supports quality control, productivity, customer service, and store service goals. Employees may also be assigned duties beyond those listed. MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.

Requirements

Be at least 18 years of age.
Have a minimum of two years of experience as a lube, tire, or service technician.
Hold a current Motor Vehicle Inspection License for Missouri-based stores.
Ability to learn new concepts and use technical materials.
Ability to consistently operate a computer and other office productivity machinery.
Ability to safely operate automatic- and manual-transmission vehicles.
Ability to exchange accurate information with customers.
Ability and willingness to work with hazardous materials.
Ability to consistently work in outdoor weather conditions.
Ability and willingness to comply with Personal Protection Equipment (PPE) regulations.
Vision, hearing, speech, and the ability to detect odors.
Ability to move and position oneself to retrieve products and supplies from shelves, under counters, or inventory stacks weighing up to 75 pounds.
Have a valid driver’s license.
Availability to work holidays, weekends, and after regular business hours as needed.
Ability to speak, read, write, and understand English to communicate with customers, coworkers, and supervisors.
Meet company requirements, including successful pre-employment screenings.
Have legal authorization to work in the United States.

Nice To Haves

High school diploma or GED equivalent.
Two or more years of experience in an automotive shop environment.
ASE certifications.
Ability to work independently and in a team environment.
Ability to work at a fast pace.
Strong verbal communication skills.
Sales abilities.
Ability to prioritize and plan work activities using time efficiently.
Ability to manage multiple tasks and projects.
Ability to perform detail work accurately.

Responsibilities

Perform brake, front-end, alignment, maintenance, and mechanical work in accordance with company programs, policies, and procedures.
Diagnose and repair customers’ vehicles and perform quality control of shop functions.
Train and coach other employees as directed.
Maintain the orderly flow of customer service assignments to ensure productivity.
Extend Big O’s Extra Care Services to customers.
Attend weekly store meetings covering safety issues, store policies and procedures, and product information changes.
Work with store management to achieve budgeted service-related quotas.
Provide counter personnel with all appropriate information about completed work for final invoicing.
Use the company outside purchase program to support maximum profitability.
Complete daily Today’s Class Technician training and other required training on time.
Ensure consistent execution of the vehicle inspection program.
Achieve established service, sales, and productivity goals.
Assist with organizing, documenting, and processing adjustments and core credits.
Know and follow company and position-specific policies and procedures.

Benefits

Competitive wages.
Paid time off.
Paid company holidays.
Opportunity for eligible employees to participate in company success through profit sharing and/or performance incentives.
Medical benefits.
Dental insurance.
Vision insurance.
Employee assistance program.
Company-paid life insurance.
Short- and long-term disability benefits.
401(k) plan with company match and pre-tax and Roth options.
On-the-job training.
Internal advancement and professional development opportunities.
Educational expense assistance for employees pursuing education aligned with their employment.