Automotive Technician

Hubler Automotive Group•Shelbyville, IN

10h•Onsite

About The Position

This role is for an Automotive Service Technician responsible for troubleshooting customer concerns, ensuring vehicle maintenance, and providing excellent customer service. The technician will work with the latest tools, keep up-to-date with technical information, and ensure vehicles are serviced safely and correctly the first time. The position also involves inspecting vehicles for potential sales opportunities, maintaining vehicle cleanliness, and participating in training programs. Accurate and complete paperwork is essential, along with punctuality and a professional appearance.

Requirements

Experience in performing warranty and non-warranty inspections, diagnostic, maintenance, and repair service on various vehicle makes and models.
Proven track record of achieving or over-achieving goals.
Outstanding communication skills.
Professional appearance and work ethic.
Great attitude with a high-energy personality.
Superior customer service skills.
Ability to read and comprehend instructions.
Ability to exercise good judgement.
Valid State drivers license and good driving record.
High school diploma or equivalent.
Technical aptitude displayed by ASE certification.

Nice To Haves

Technical or trade school degree preferred.

Responsibilities

Correctly troubleshoot customer concerns using the latest administrative and technical tools provided.
Ensure that common courtesy is shown toward all customers you come into contact with.
Act as a secondary customer greeter to customers that have not yet been acknowledged while in the vicinity of the Service Drive.
Keep up to date with all technical publications, Service Comm, and Asist terminal operations.
Make every reasonable effort to ensure safe and honorable vehicle service is delivered as promised the first time.
Address all original customer concerns before moving onto additional sales.
Inspect every vehicle for additional sales opportunities ensuring that the vehicle is being maintained to the local area and factory recommendation.
Ensure the customers vehicle is returned as clean, or cleaner than when it arrived.
Participate in any Factory, or in-house sponsored training programs offered.
Complete all paperwork completely and correctly, then ensure all required shop forms are attached to the RO hard copy.
Perform any other duties assigned by the Service Manager, ASM or Group Leader.
Always come to work on time, ready to work, and in a clean uniform.