Automotive Technician

Hendrick Automotive Group

1d•Onsite

About The Position

The Automotive Technician at Rick Hendrick Dodge Chrysler Jeep Ram is responsible for identifying necessary vehicle service and performing the repair, service, and/or maintenance work. This role involves examining customer vehicles, identifying necessary repairs, estimating costs, and performing maintenance efficiently according to dealership and manufacturer guidelines. The technician will document services, request parts, and maintain customer satisfaction (CSI) at or above company standards. Key aspects include maintaining an organized, clean, and safe work area, participating in required training, and accurately recording hours. The position requires adherence to all company policies, procedures, and safety regulations, as well as demonstrating the Company’s Core Values: Servant Leadership, Teamwork through Trust & Respect, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement. Hendrick Automotive Group emphasizes its people as its most important assets, fostering teamwork, balancing family and community commitments, and empowering teammates to be leaders. The company is defined by integrity, striving to do right by teammates, customers, and partners, and is committed to exceeding customer expectations. They also focus on continuous improvement through simpler, better, faster, and leaner processes, investing in teammate development and personal growth.

Requirements

Thorough knowledge of automotive parts and systems.
Demonstrable mechanical skills and knowledge.
Technical training or commensurate technical experience required.
Valid Driver’s License
Basic Computer skills to utilize timekeeping system.
Ability to learn parts department computer inventory and ordering system.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.
Ability to understand and follow technical manuals.
High School Diploma
5+ years of Automotive work experience

Responsibilities

Identifies necessary vehicle service and performing the repair, service, and/or maintenance work.
Examines customer vehicles.
Identifies necessary vehicle repairs and maintenance.
Estimates cost of repairs.
Performs vehicle repairs and maintenance.
Documents services performed.
Performs services efficiently and according to dealership guidelines.
Follows dealership and manufacturer service guidelines.
Requests necessary parts.
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned