Automotive Technician

Penske Automotive Group•Round Rock, TX

3d•Onsite

About The Position

Round Rock Toyota, a Penske Automotive Group dealership, is seeking an experienced Automotive Technician to perform vehicle repairs and maintenance in accordance with factory and dealership specifications and time standards. The role contributes to an excellent customer experience by applying technical expertise, communicating repair information to Service Advisors, and meeting quality, accuracy, and timeliness standards. The technician works primarily in an automotive shop, following manufacturer requirements and applicable federal, state, and local safety regulations. Responsibilities include using shop tools and technical reference materials, maintaining accurate estimates and work orders, and complying with procedures for hazardous-waste handling and personal protective equipment. The position has no supervisory responsibility. Evening, weekend, and holiday hours may be required.

Requirements

Genuine interest in providing an exceptional customer experience.
Friendliness, enthusiasm, reliability, and a positive team-player attitude.
Strong work ethic and ability to work in a fast-paced, results-driven environment.
Safe working knowledge of shop tools and equipment.
Three or more years of dealership experience.
Exceptional customer service and communication skills, including the ability to listen to customers and determine how to assist them.
Ability to work well in a team environment.
Knowledge of automotive systems, tools, and repair processes.
Strong attention to detail and commitment to quality.
Ability to use written and online technical reference materials and manuals.
Ability to explain technical terms to a non-technical audience.
Ability to follow processes to ensure quality and safety.
Effective time-management and prioritization skills.
High school diploma or equivalent, plus two years of related experience, or an equivalent combination of education and experience.
Ability to meet the stated physical demands, including prolonged standing, regular movement and repetitive motion, and lifting or carrying loads with assistance devices as described.

Nice To Haves

Brand knowledge is preferred but not required.
Associate's degree or equivalent from a two-year college or technical school, with two years of related experience and/or training, or an equivalent combination of education and experience.
ASE Certification.

Responsibilities

Perform vehicle repairs and maintenance according to factory and dealership specifications and time standards.
Help ensure customers receive a high-quality service experience throughout vehicle repairs.
Apply technical knowledge and expertise to repair and maintain vehicles to factory and dealership standards.
Clearly communicate technical information about customer vehicles to Service Advisors.
Meet manufacturer standards for repair quality and timeliness.
Ensure estimates and work orders are accurate.
Follow federal, state, and local regulations affecting shop operations, including requirements for hazardous-waste handling and disposal, OSHA, and personal protective equipment.
Follow processes that support quality and safety.