Automotive Technical Document Writer

LKQ • Grand Prairie, TX

2d • Onsite

About The Position

Product support team member who works with production, engineering R&D, product support and sales who is responsible for research, development and organization of technical documentation related to our products. Collect, edit, and review raw technical information supplied by stakeholders for the purpose of document creation Development of standardized document templates for various subject matter and purpose. Creation and editing of drafted documents. Reviewing drafted document with stakeholders for final approval Organization, maintenance, and storage of finalized documents in the appropriate database and Collabtic. Managing document visibility and access to the appropriate groups and/or users in the Collabtic system. Monitor industry and internal trends for issues related to our products that may warranty documentation. Assume other duties as assigned.

Requirements

• A minimum of 5 years of experience in service or engineering support roles.
• Thorough understanding of automotive systems (suspension, brakes, electrical, powertrain, etc.) and general service repair procedures.
• Excellent written and verbal communication skills with the ability to communicate effectively with management, engineering, internal and external stakeholders while building and maintaining positive relationships
• Proficient in Microsoft suite of products 1+ years of experience.

Nice To Haves

• Ability to analyze and understand root cause, scope and consequence of vehicle issues
• Diagnostic skills in technical subjects required for field support.
• Experience in assisting Engineering, Quality, Service Operations, or Manufacturing.
• Experience using or managing Collabtic.
• Certification by National Institute of Automotive Service Excellence (ASE) in some or all areas of automotive repair.
• High School Diploma/GED.
• Prior experience cataloging products in the ACA ACES and PIES environment.

Responsibilities

• Collect, edit, and review raw technical information supplied by stakeholders for the purpose of document creation
• Development of standardized document templates for various subject matter and purpose.
• Creation and editing of drafted documents.
• Reviewing drafted document with stakeholders for final approval
• Organization, maintenance, and storage of finalized documents in the appropriate database and Collabtic.
• Managing document visibility and access to the appropriate groups and/or users in the Collabtic system.
• Monitor industry and internal trends for issues related to our products that may warranty documentation.
• Assume other duties as assigned.

Benefits

• Health/Dental/Vision Insurance
• Paid Time Off
• 401k with Generous Company Match
• Company Paid Life Insurance and Long-Term Disability
• Short-Term Disability
• Employee Assistance Program
• Tuition Reimbursement
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED