Automotive Store Manager
About The Position
Midas Auto Service Experts is seeking an experienced, results-driven Automotive Store Manager to lead the daily operations of our high-volume, full-service automotive repair facility. This is an opportunity for a motivated leader who thrives in a fast-paced environment, values exceptional customer service, and is passionate about building a successful team. The ideal candidate is an experienced automotive professional with a proven ability to drive sales, increase profitability, develop employees, and deliver outstanding customer experiences. If you're ready to take ownership of a successful operation and make a meaningful impact, we'd love to meet you.
Requirements
- Minimum 5 years of Automotive Store Manager or Automotive Service Manager experience
- Strong knowledge of automotive repair, diagnostics, and maintenance
- Proven experience managing Service Advisors and Automotive Technicians
- Strong leadership, coaching, and team-building skills
- Excellent customer service, communication, and sales abilities
- Experience managing sales, labor, inventory, and profitability
- Strong organizational, multitasking, and problem-solving skills
- Proficiency with POS systems, estimating software, and Microsoft Office
- Valid driver's license with a clean driving record
Nice To Haves
- ASE Certifications
- College coursework or degree in Business Management or Automotive Technology
- Experience with shop management software such as Mitchell 1, RO Writer, Tekmetric, Shop-Ware, or similar
- Experience with Digital Vehicle Inspections (DVIs)
Responsibilities
- Recruit, hire, train, coach, and mentor Service Advisors and Automotive Technicians.
- Foster a positive, accountable, and high-performing team culture.
- Conduct employee evaluations, scheduling, payroll, and performance management.
- Lead by example and promote professionalism, teamwork, and integrity.
- Deliver exceptional customer service by listening to customer concerns and providing honest repair recommendations.
- Prepare and explain repair estimates with confidence and transparency.
- Follow up with customers regarding repair status, completion times, and satisfaction.
- Resolve customer concerns promptly and professionally.
- Oversee technician inspections, diagnostics, and repairs on domestic, Asian, and European vehicles.
- Ensure repairs are completed safely, accurately, and efficiently.
- Monitor technician productivity, efficiency, and quality of work.
- Maintain a clean, organized, and OSHA/EPA-compliant facility.
- Ensure all company policies, procedures, and safety standards are followed.
- Drive revenue growth while maintaining high customer satisfaction.
- Increase Average Repair Order (ARO), car count, and gross profit.
- Manage inventory, purchasing, and inventory control.
- Monitor labor costs, expenses, and overall store profitability.
- Analyze financial reports and P&L statements to improve business performance.
- Submit daily sales and operational reports.
Benefits
- Paid time off
- Training & development
- Bonus based on performance
- Competitive salary
- Employee discounts
- Flexible schedule
- Paid vacation and holidays
- Leadership and professional development
- Career advancement opportunities
- Stable, high-volume shop with year-round business
- Modern equipment and technology
- Supportive and collaborative work environment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
