Automotive Showroom Receptionist

Westbury Jeep Chrysler Dodge•Jericho, NY

5d•Onsite

About The Position

Westbury Jeep Chrysler Dodge RAM is looking for an energetic, professional, and customer-focused Automotive Receptionist / Customer Experience Coordinator to join our dealership team. This position is much more than answering phones. As the first point of contact for our dealership, you'll play an important role in creating a welcoming and exceptional customer experience from the moment guests walk through the door or contact us by phone. If you enjoy working with people, have excellent communication skills, and thrive in a fast-paced environment, we want to meet you!

Requirements

Positive attitude and high energy
Excellent communication and interpersonal skills
Strong customer service skills
Professional appearance and demeanor
Friendly and welcoming personality
Ability to multitask in a fast-paced dealership environment
Strong organizational skills and attention to detail
Dependable and punctual work ethic
Ability to work independently and as part of a team
Team-first mentality
Comfortable learning dealership systems and processes

Nice To Haves

Automotive dealership experience is a plus, but not required.

Responsibilities

Greet customers, guests, and visitors entering the dealership
Serve as the first point of contact for dealership customers
Answer and direct incoming dealership phone calls
Assist customers with questions and general dealership needs
Direct customers to the appropriate Sales, Service, Parts, or Management Department
Provide friendly and professional customer service
Help manage the dealership's front desk and reception area
Support dealership departments with administrative and customer service needs
Communicate professionally with customers and dealership employees
Assist with customer inquiries and general dealership information
Maintain a clean, organized, and welcoming reception area
Help create a positive customer experience throughout the dealership
Perform additional customer service and administrative duties as needed