Automotive Shop Cashier

SpeeDee Midas-Hollister•Hollister, CA

18d•$17 - $21

About The Position

The cashier is responsible for establishing and maintaining good customer relations and to accurately complete paperwork required to track and service customers. Performs other duties not directly stated below, as instructed by either the Manager or Assistant Manager. Employment Qualifications Commitment to excellence at all levels of service Retail experience, automotive experience helpful Good communication skills, cheerful and friendly Enthusiastic attitude and good work ethic Basic computer and office management skills Clean and neat appearance, good telephone voice

Requirements

Must have experience in automotive industry
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Commitment to excellence at all levels of service
Good communication skills and upbeat personality
Maintains a professional appearance.
Valid state driver's license
Must be able to work on weekend
Must have computer Skills. This position is required computers skills in operating and computer applications that schedule service appointments. As well as prepare and print invoices and receive payments in POS system. With command of email or social media, cashiers may assist in reminders to customers for maintenance, service or promotions by the shop.
Math Skills. Must be able to add or use machines to total charges, multiply to calculate any discounts and subtract to return change to customers. Counting bills or coins also forms part of the automotive cashier job description.
Customer Service Skills: ability to deliver quality service to customers. Cashiers need to accurately, promptly and courteously inform customers about prices, the parts and services and expected completion times. Customer service also entails good listening skills in order to understand customers’ needs and problems and to relay information from service technicians.
Physical Skills: Required have to stand for long periods of time. Cashiers may walk frequently to retrieve receipts, keys to vehicles, communicate with technicians, parts from vender store/s or find customers. Some lifting of boxes, packages or parts may also occur during the work shifts
Excellent customer service skills
Basic literacy (ready, writing, math skills)
Ability and licensed to operate motor vehicles
Verbal communication skills
Attention to detail

Nice To Haves

Bilingual: English and Spanish
Experience in automotive, retail, and customer service

Responsibilities

Greets and interacts with the customers in a friendly, professional, and inviting manner
Explains the SpeeDee Franchise Organization preventative maintenance services and pricing structure in order to achieve high customer satisfaction and increased sales.
Reviews services performed and bills out the customer
Obtains any technical information from manager or tune-up technicians in response to questions from customers
Presents all promotional materials to customers
Maintains marketing programs as directed by manager
Answers telephone in an approved manner
Works to maintain a team effort of quality customer service
Maintains spotless customer service/office area
Maintains spotless customer restrooms
Greets and writes up work orders for customers when business trends dictate the need
Conforms to the standards and procedures prescribed by the SpeeDee Franchise Organization Daily Operations Manual and store policies
Maintains appointment scheduler
Maintains operations of office computer system and daily cash receipts
Help technician team if needed
Other Duties and Responsibilities as directed by the Shop Manager or Assistant Shop Manager.