Automotive Service Writer

Constellis•East Los Angeles, CA

5d•$22 - $24•Onsite

About The Position

The Service Writer greets customers, opens work orders, and is responsible for performing various administrative services and providing general administrative support in maintaining the records associated with the day-to-day operations for all County fleet vehicles.

Requirements

Must complete county required Live Scan
Must possess a valid Driver's License
Proficiency with MS Office Suite
Effective oral and written communication skills at all levels of the organization
Strong organizational skills with the ability to manage time and multiple priorities to completion
Problem solving skills with an analytical thought process
Ability to adapt to a rapidly changing environment
Must be able to lift, lower, carry, push or move objects up to 50 lbs. Various tasks may require intermittent standing or prolonged sitting, and the ability to walk, reach, kneel, crouch and handle work related supplies and tools. Additional details related to physical requirements may be outlined in the Company's Performance Work Statement or Contract with the client.

Nice To Haves

Previous experience in the automotive service industry preferred

Responsibilities

Writes customers service order upon arriving at service lane at any of the five locations
Open and close work orders and dispatches for all County vehicle fleet
Write estimates, open work order lines, and file documents
Input / update vehicles’ maintenance information into M5 program
Assign work to automotive technicians and services technicians
Manages fleet and assist with all county vehicles
Answer phones and route accordingly
Giving approval, keying repairs, and processing invoices for payment
Park, Jump-start, pick up and deliver County vehicles as needed to any vendor or County facility.
Maintain daily vehicles accountability, parked location, lane, and vehicle status
Picking up and delivering vehicles to County and any vendors as required
Maintains personal and office clean: sweep, mop and take out trash
Assist with breakdown services, repairs, and accidents to the most effective repair location
Ability to professionally interact with customers, colleagues, and to foster positive business relationships
Work is typically based in a busy office environment and subject to frequent interruptions. Must be willing to wear Personal Protective Equipment as required by established Company Safety Standards. Monday-Friday, alternating hours between 6:00 am to 4:00 pm, some weekend hours may also be required.
Other duties as assigned