Automotive Service Writer
About The Position
Platinum Ford North is seeking a dynamic Automotive Service Writer. While your title is Service Writer, your role is that of a professional Service Advisor. This is a vital link between our customers and our technical team. You will be responsible for managing the entire customer experience, from the initial greeting on the drive to the final delivery of their vehicle. The ideal candidate has a "customer-first" mentality, strong sales aptitude, and the ability to translate complex technical needs into clear, actionable advice for our guests. If you are looking for a high-volume environment where your performance directly impacts your paycheck, we want to hear from you.
Requirements
- Active Driver’s License with a clean driving record is required.
- Ability to commute to Pilot Point, TX.
- Ability to pass a background check and drug screening.
- Proven track record in a customer-facing sales or service role.
- Exceptional multitasking skills with the ability to manage a high volume of repair orders daily.
- Basic understanding of automotive systems and preventative maintenance.
- Proficiency with dealership DMS software (e.g., CDK, Reynolds & Reynolds, or Dealertrack).
- Professional appearance and excellent verbal/written communication skills.
Nice To Haves
- Previous experience in automotive service writing or high-level retail sales is preferred.
Responsibilities
- Greet customers promptly and professionally, performing a full vehicle walk-around on the service drive.
- Identify and recommend necessary maintenance and repairs based on vehicle inspections, history, and manufacturer intervals.
- Create detailed repair orders, obtain customer authorization, and coordinate with the Shop Foreman to ensure timely completion.
- Provide consistent updates to customers via phone, text, and email regarding the status of their vehicle and any additional findings.
- Review all completed work with the guest, explaining repairs in detail and ensuring total satisfaction before vehicle delivery.
- Maintain top-tier Customer Service Index (CSI) scores in accordance with Platinum Ford and manufacturer standards.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan
- Paid Time Off (PTO)
- Employee vehicle purchase and service discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
