Experienced Automotive Service Technician A or B Level

Madison Honda•Clinton, NJ

22d•Onsite

About The Position

Madison Honda is seeking an experienced A- or B-level Automotive Service Technician for its Clinton, New Jersey service center. The technician diagnoses and repairs vehicles accurately, provides professional customer service, and delivers safe, reliable work. The role includes setting personal improvement goals and tracking customer satisfaction and productivity as directed by the Service Manager. The technician uses current technical and administrative tools, keeps up with technical publications and service systems, inspects vehicles for maintenance needs, and addresses customers’ original concerns before recommending additional services. The position also involves training, accurate repair-order documentation, maintaining a clean work presentation, and performing other duties assigned by management.

Requirements

At least 5 years of experience as an automotive service technician.
Experience conducting warranty and non-warranty inspections, diagnostics, maintenance, and repairs on various vehicle makes and models.
Ability to meet or exceed performance goals.
Excellent communication and customer service skills.
Professional appearance and strong work ethic.
Positive attitude and high-energy personality.
Ability to read and understand technical instructions.
Sound judgment and decision-making skills.
Valid state driver's license and clean driving record.
High school diploma or equivalent.
ASE certification or equivalent technical aptitude.

Nice To Haves

Technical or trade school degree.

Responsibilities

Use technical and administrative tools to troubleshoot customer concerns.
Interact with customers courteously and professionally, and assist with greeting customers in the service area when needed.
Stay current with technical publications, Service Comm, and Asist terminal operations.
Provide safe, reliable vehicle service correctly on the first attempt.
Resolve original customer concerns before suggesting additional services.
Inspect vehicles for additional maintenance needs based on factory and local recommendations.
Return vehicles to customers clean or cleaner than when received.
Participate in factory or in-house training programs when offered.
Complete required paperwork accurately and attach necessary documents to repair orders.
Maintain punctuality, readiness to work, and a clean uniform.
Perform other duties assigned by management.
Set personal improvement goals and track customer satisfaction and productivity as directed by the Service Manager.