Automotive Service Technician

Lindsay Lexus of Alexandria•Alexandria, VA

25d•Onsite

About The Position

Lindsay Lexus of Alexandria is seeking experienced automotive service technicians to join their team in a brand new, state-of-the-art service center, one of the largest on the east coast. The dealership offers top-of-the-line equipment, lifts, jacks, a locker room, and an incredible break room. They are looking for technicians who can meet the demand and pace of excellence, with Toyota and Lexus experience being a plus, but experience in other highline stores also considered. The role involves troubleshooting customer concerns, ensuring customer satisfaction, keeping up with technical publications, performing vehicle inspections for additional sales opportunities, maintaining vehicle cleanliness, participating in training, and completing all required paperwork accurately. The company emphasizes a commitment to safe and honorable vehicle service delivered correctly the first time.

Requirements

Experience in performing warranty and non-warranty inspections, diagnostic, maintenance, and repair service on various vehicle makes and models.
Proven track record
Outstanding communication skills
Professional appearance and work ethic
Great attitude with a high-energy personality
Customer service skills
Ability to read and comprehend instructions
Ability to exercise good judgement
Valid State drivers license and good driving record
High school diploma or equivalent
Must have technical aptitude.

Nice To Haves

Toyota and Lexus experience
Currently in a highline store, or have what it takes to be in highline
ASE certification
Technical or trade school degree

Responsibilities

Correctly troubleshoot customer concerns using the latest administrative and technical tools provided
Ensure that common courtesy is shown toward all customers you come into contact with
While in the vicinity of the Service Drive, act as a secondary customer greeter to customers that have not yet been acknowledged
Keep up to date with all technical publications, Service Comm, and Assist terminal operations, to include clocking on and off repair orders per dealer and factory requirements.
Make every reasonable effort to ensure safe and honorable vehicle service is delivered as promised the first time
Address all original customer concerns before moving onto additional sales
Inspect every vehicle for additional sales opportunities ensuring that the vehicle is being maintained to the local area and factory recommendation
Ensure the customers vehicle is returned as clean, or cleaner than when it arrived
Participate in any Factory, or in-house sponsored training programs offered to you
Complete all paperwork completely and correctly, to ensure all required shop notes, punch times and bulletins are attached to the RO hard copy and DMS
Perform any other duties assigned by the Service Manager, ASM or Team Leader
Always come to work on time, ready to work, and in a clean uniform