Automotive Service Technician

Madison Honda•Clinton, NJ

6d•Onsite

About The Position

Clinton Acura is committed to providing exceptional automotive service while fostering a professional and supportive work environment. We are currently seeking a skilled Automotive Service Technician to join our team in Clinton, NJ. As an Automotive Service Technician, you will be responsible for accurately diagnosing and repairing vehicles while ensuring excellent customer satisfaction. Your personal work habits and ethics play a vital role in delivering quality service. You will also set and monitor goals to continuously improve performance based on customer satisfaction and production metrics.

Requirements

Experience performing warranty and non-warranty inspections, diagnostics, maintenance, and repairs on multiple vehicle makes and models
Proven ability to achieve or surpass service goals
Excellent communication and customer service skills
Professional appearance and a strong work ethic
Positive attitude with high energy and motivation
Ability to read and understand technical instructions and documents
Good judgment and decision-making skills
Valid state driver’s license with a clean driving record
High school diploma or equivalent required
ASE certification or equivalent technical aptitude required

Nice To Haves

Technical or trade school degree preferred

Responsibilities

Diagnose customer vehicle concerns using the latest diagnostic and administrative tools
Provide courteous and professional communication with all customers
Assist as a secondary greeter in the service drive area to enhance customer experience
Stay current with technical publications, Service Comm, and Asist terminal operations
Deliver safe and reliable vehicle service on the first attempt
Address all initial customer concerns before proceeding with additional recommendations
Inspect vehicles for maintenance according to factory and local recommendations and identify additional service opportunities
Ensure vehicles are returned to customers clean or cleaner than when received
Participate in factory and in-house training programs to maintain and improve technical skills
Complete all paperwork accurately and attach required shop forms to repair orders
Perform other duties as assigned by management
Maintain punctuality and professional appearance, including uniform compliance