Automotive Service & Parts Manager - Subaru/Kia

Ciocca Automotive Careers • Ewing, NJ

5d • Onsite

About The Position

This will be a dual store role - Subaru AND Kia! We have an immediate opening for an energetic, enthusiastic and highly motivated automotive service professional to join our growing and dynamic team! Are you a career minded individual in search of a workplace to call home? At Ciocca Automotive, you’ll have the opportunity to have a positive impact on our customers and our community while achieving your financial and career goals!

Requirements

• A minimum of 3 years of experience as a service manager required
• 2+ years of related experience in an automotive parts management position
• 2 years of automotive parts sales experience required
• High school diploma or higher education
• Valid driver’s license and clean driving record

Responsibilities

• Assist customers in servicing, repairing and explaining each service needed
• Understand customers - match requirements and concerns to various service options
• Explain service being performed and keep customer informed and updated throughout the service of their vehicle
• Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
• Craft goals and objectives for the department including an annual operating budget.
• Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
• Hire and supervise all service department personnel
• Manage technician production
• Hold department personnel accountable for performance
• Lead the parts department, retail and wholesale customers.
• Handle the parts inventory and track all expenses.
• Effectively train and supervise all parts counter associates to meet department and company goals and handle stock order procedures.
• Forecast goals and objectives for the department and strive to meet them.
• Hire, train, motivate, counsel and monitor the performance of all parts department staff.
• Ensure that incoming inventory is stocked in the correct location.
• Maintain a stabilized inventory consistent with the requirements of the defined areas.

Benefits

• Salary plus bonus pay: $100,000 - $175,000 potential annually
• Full Time to include some Saturdays
• PTO and holidays
• Air-conditioned shops and facilities that are always being upgraded
• 401(K) retirement plan with company matching
• Competitive compensation; industry leading pay plan
• The top insurance program in the industry including medical, dental, prescription and vision
• Advancement within the Ciocca Automotive Family
• Employee discounts: purchases, repair, service, wash

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED