Automotive Service Manager - Audi Shawnee Mission
About The Position
Description: Oversees the operations of the entire automotive service department and is responsible for controlling costs, building loyal clientele and ensures customer satisfaction, maintaining good employee relations, setting and obtaining sales and profit objectives and maintaining service records Do you want to help transform the auto industry? Come let Baxter Auto show you just how Remarkable you can be! At Baxter, we are challenging the norm when it comes to both the car buying process and the employee experience. As a Baxter teammate, you are part of a growing company that strives for an inclusive culture, which is why we need you! At Baxter we encourage and support career development, job opportunities across multiple professions, an inclusive culture where everyone is a leader (from entry level up to general management), encouragement to be your authentic self, and an almost obsessive focus on the employee and guest experience. Combine that with market-leading benefits offerings and opportunities across multiple states, and we think you’ll agree that YOU BELONG AT BAXTER! Your Purpose as an Automotive Service Manager:
Requirements
- Must be at least 18 years of age and have a valid driver’s license to operate a motor vehicle
- A team-first always perspective with a desire to win together attitude.
- An innate desire to help others in all ways possible.
- Dedicated to creating meaningful outcomes in everything you do.
- Welcomes difference by seeking, listening, and learning from diverse perspectives.
- Authentically communicates with transparency, empathy, and kindness.
- Forever curious and motivated by a passion for continuous improvement.
Nice To Haves
- Audi experience preferred
- Previous Service Manager experience preferred
Responsibilities
- Lead and coordinate daily service operations by delegating tasks, monitoring project progress, and guiding team members to achieve departmental objectives and sales goals.
- Address guest concerns and complaints promptly and professionally to maintain strong relationships and encourage repeat business.
- Monitor departmental trends and customer feedback to identify recurring issues and implement solutions that improve service quality and efficiency.
- Support and perform key administrative functions, including managing and updating invoices,processing new orders, and tracking inventory.
- Audit completed work and guest service interactions to ensure company standards for quality, efficiency, and productivity are consistently met.
- Build and maintain strong professional relationships with manufacturers, dealers, and sales representatives to support operational success and business growth
- Other duties as assigned
Benefits
- Competitive Pay: Salary plus bonus; commensurate with experience
- Flexible Work Schedule:
- Comprehensive Benefits Offering: Market-leading medical plans including PPO, HSA, and FSA options; Multiple Dental (includes orthodontics) and Vision plans; Varying Vacation and Sick Leave available Day 1; 4 Week-Paid Parental Leave available Day 1; 401(k) Match with 100% vesting after 1 year and immediate eligibility at age 18; Short- and Long-Term Disability options; Accident and Critical Illness Plans; Basic Life, Pet, Legal, & Identity Insurance
- Training and Development Opportunities for All Employees
- Extensive Employee Discounts: Vehicle purchases, parts, service, hotels, travel, and more
- Educational Reimbursement: General and specialized technical automotive degrees
- Employee Assistance Programs
- Paid Holidays: New Year’s Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, Christmas Eve, & Christmas Day
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
