Automotive Service Writer - Audi

LARSON MOTORS INC•Fife, WA

4d•$98,000 - $140,000

About The Position

Progress Through Precision. Deliver the Experience. At Audi Tacoma, part of the Larson Automotive Group, service is more than maintenance—it’s an extension of a premium ownership experience. We are seeking a high-performing Service Advisor who is organized, customer-focused, and thrives in a fast-paced environment. This role is ideal for someone who can manage multiple priorities, communicate with confidence, and deliver a level of service that reflects Audi’s reputation for innovation, technology, and precision engineering. Why You’ll Love Working With Us High Earning Potential – $98,000 - $140,000/annually Competitive Commission Structure: Rewarding pay structure with potential for growth. 4.75% of RO parts and labor sales for CSI below zone. 5.25% for CSI above zone. 5.5% for CSI in the top 10% of the zone. Consistent Workflow – Strong service drive traffic and customer demand Career Growth – Clear path to Service Drive Manager and leadership roles Audi Training & Development – Ongoing brand and process training Team Environment – Professional, high-performing team focused on results What We’re Looking For Customer-First Professional – Builds trust and delivers a premium experience Strong Multitasker – Manages multiple repair orders, timelines, and priorities Organized & Detail-Oriented – Keeps processes accurate and moving efficiently Confident Communicator – Clear, professional, and proactive with customers Driven & Accountable – Takes ownership and performs at a high level Automotive or Service Experience Preferred – Dealership experience is a plus What You’ll Do Manage the Service Drive – Greet customers, gather concerns, and open repair orders Provide Estimates & Recommendations – Clearly explain services, pricing, and timelines Coordinate Repairs – Work closely with technicians and parts to ensure efficiency Communicate Proactively – Provide updates and manage expectations throughout the process Deliver Results – Ensure every customer leaves confident in their service experience Benefits and Perks Medical coverage with a $0-cost plan option for employees Optional Vision & Dental Insurance Company-Paid Life ($10,000) & AD&D ($40,000) Insurance Supplemental Life & AD&D, Long-Term Disability, Accident, Hospital Indemnity, and Pet Insurance Employee Assistance Program (EAP) – confidential, no-cost support KOFE Financial Wellness Program with budgeting and personal finance tools 401(k) with company match (eligible after 60 days) Paid Time Off (accrual begins on day one, usable after 90 days) Six paid holidays per year (hourly employees) Employee Vehicle Purchase Program – exclusive pricing across Larson brands At Larson, we believe everyone deserves to feel respected, valued, and included. We’re committed to creating a workplace where every team member has the opportunity to grow and thrive. Our decisions are made with fairness and integrity, and we proudly provide equal employment opportunities to all qualified candidates and employees. We take responsibility for fostering an environment where everyone feels welcome and supported—because that’s what family means to us. If you can stay organized, communicate clearly, and perform in a fast-paced environment, this is your opportunity to represent a brand built on precision and progress. Apply today.

Requirements

Provide above average Customer Service.
Automotive dealership experience preferred, but not necessary.
Ability to properly handle potentially stressful situations.
Friendly, courteous, professional with a "team player" attitude.
Self-motivated to work independently as well as part of a team.
Ability to take direction well.
Clear and concise communication skills
Highly organized
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Nice To Haves

Automotive or Service Experience Preferred – Dealership experience is a plus

Responsibilities

Manage the Service Drive – Greet customers, gather concerns, and open repair orders
Provide Estimates & Recommendations – Clearly explain services, pricing, and timelines
Coordinate Repairs – Work closely with technicians and parts to ensure efficiency
Communicate Proactively – Provide updates and manage expectations throughout the process
Deliver Results – Ensure every customer leaves confident in their service experience

Benefits

Medical coverage with a $0-cost plan option for employees
Optional Vision & Dental Insurance
Company-Paid Life ($10,000) & AD&D ($40,000) Insurance
Supplemental Life & AD&D, Long-Term Disability, Accident, Hospital Indemnity, and Pet Insurance
Employee Assistance Program (EAP) – confidential, no-cost support
KOFE Financial Wellness Program with budgeting and personal finance tools
401(k) with company match (eligible after 60 days)
Paid Time Off (accrual begins on day one, usable after 90 days)
Six paid holidays per year (hourly employees)
Employee Vehicle Purchase Program – exclusive pricing across Larson brands