Automotive Service Advisor/Writer

Hagerstown Honda KIA•Hagerstown, MD

9d•$40,000 - $90,000•Onsite

About The Position

Hagerstown KIA is seeking an experienced Automotive Service Advisor / Service Writer to join our growing service department. This role is perfect for someone who thrives in a fast-paced dealership environment, enjoys delivering outstanding customer service, and has strong automotive knowledge. You’ll be the primary point of contact for service customers and play a key role in ensuring smooth daily operations.

Requirements

Valid U.S. driver’s license (Required)
1+ year experience as an Automotive Service Advisor or Service Writer (Preferred)
Strong customer service and communication skills
Mechanical knowledge (shocks, struts, oil changes, diagnostics, etc.)
Ability to multitask in a fast-paced dealership environment
Team-oriented attitude with a professional appearance
High attention to detail
High School Diploma or equivalent (Required)
Reliability and strong problem-solving skills

Nice To Haves

Experience in automotive sales or dealership customer service is a plus

Responsibilities

Greet customers and write up service appointments promptly and professionally
Listen to customer concerns and document them clearly for technicians
Provide accurate repair estimates and explain recommended maintenance
Communicate with the parts department and technicians to support efficient workflow
Update customers on repair status and obtain approval for additional services
Achieve department goals and maintain high customer satisfaction ratings
Review completed repair orders for accuracy and completeness
Upsell maintenance services based on vehicle needs
Handle customer questions, complaints, and follow-ups professionally
Maintain accurate customer and service records
Report additional tasks or needs to management