Service Advisor - Audi Shawnee Mission

Audi Shawnee Mission•Merriam, KS

just now•Onsite

About The Position

At Audi Shawnee Mission, the mission is to create a powerhouse of high-impact teams and leaders, deliver an exceptional and unforgettable experience for every guest every time, elevate and grow manufacturer brands in their markets, and operate with discipline and focus to achieve operational and financial success. They are challenging the norm in both the car buying process and the employee experience, and as a teammate, you will play a direct role in that mission. The company values individuals who stay curious, make it matter, win together, are caring, and act with courage. Audi Shawnee Mission encourages and supports career development, offers job opportunities across multiple professions, fosters an inclusive culture where everyone is a leader, and maintains an obsessive focus on the employee and guest experience. The purpose of a Service Advisor is to greet customers, assess their service needs, and manage the repair process from write-up to close. This includes estimating additional costs for repairs not covered in the original order and contacting the customer for authorization, as well as advising customers on other available services and proper vehicle care.

Requirements

Must be at least 18 years of age and have a valid driver’s license to operate a motor vehicle
Strong communication and interpersonal skills with the ability to explain technical information in customer-friendly terms
Proven ability to manage multiple responsibilities and deadlines in a fast-paced environment
Detail-oriented with a commitment to accurate documentation and follow-through

Nice To Haves

Prior experience in automotive service, retail, or a customer-facing technical role preferred

Responsibilities

Greets customers in a timely, friendly manner, gathers vehicle and customer information, and identifies mechanical issues through questioning, visual inspection, or road test.
Prepares repair orders with clear descriptions, provides accurate estimates for labor and parts, establishes promised completion times, and obtains customer authorization and payment method.
Reviews service history and vehicle condition, advises customers on routine maintenance and recommended repairs, and inspects for body damage with estimates as needed.
Contacts customers regarding changes to estimates or timelines, secures authorization for additional work, and monitors repair progress to ensure timely completion.
Schedules appointments, handles telephone inquiries, coordinates with the service team, and notifies appropriate personnel of incoming work.
Reviews completed repair orders, confirms all work is documented and authorized, and explains charges and work performed to customers at closing.
Maintains service forms, pricing guides, and quality control processes; ensures vehicles are properly parked, keys labeled, and the work area is clean and organized.
Handles customer concerns professionally and maintains high satisfaction standards.
Performs other duties as assigned.

Benefits

Competitive Pay: $78,000 - 120,000 annually (base + bonus potential)
Flexible Work Schedule: Full-time; 5 days per week
Comprehensive Benefits Offering: Market-leading medical plans including PPO, HSA, and FSA options
Multiple Dental (includes orthodontics) and Vision plans
Varying Vacation and Sick Leave available Day 1
4 Week-Paid Parental Leave available Day 1
401(k) Match with 100% vesting after 1 year and immediate eligibility at age 18
Short- and Long-Term Disability options
Accident and Critical Illness Plans
Basic Life, Pet, Legal, & Identity Insurance
Training and Development Opportunities for All Employees
Extensive Employee Discounts: Vehicle purchases, parts, service, hotels, travel, and more
Educational Reimbursement: General and specialized technical automotive degrees
Employee Assistance Programs
Paid Holidays: New Year’s Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, Christmas Eve, & Christmas Day