Automotive Service Manager - Johnson Hyundai Wake Forest

Hol-Dav Inc•Wake Forest, NC

1d•Onsite

About The Position

Johnson Automotive is seeking an experienced Service Manager to lead one of our dealership service operations. We are looking for a strong, hands-on leader who knows how to build a team, run a profitable department, create an exceptional guest experience, and establish a culture of accountability and continuous improvement. The Service Manager will have responsibility for the overall performance of the department, including daily operations, staffing and employee development, technician productivity and shop efficiency, financial performance, customer satisfaction, and manufacturer and dealership standards. This is an opportunity for an experienced automotive leader who enjoys developing people, improving operations, and taking ownership of the performance and culture of a service department.

Requirements

Proven automotive dealership service management experience
Strong leadership, coaching, and team-development skills
Demonstrated ability to recruit, develop, and retain a high-performing team
Solid understanding of service department financials and operational performance
Strong customer relations and problem-solving skills
Ability to create structure, set expectations, and hold the team accountable
A collaborative leadership style and commitment to professionalism and integrity

Responsibilities

Overall performance of the department, including daily operations, staffing and employee development, technician productivity and shop efficiency, financial performance, customer satisfaction, and manufacturer and dealership standards.