Automotive Service Manager - Ocean Cadillac!

Murgado Automotive Group • Miami, FL

8d • Onsite

About The Position

Ocean Cadillac, part of the renowned Murgado Automotive Group, is a top dealership in Miami, FL. We proudly represent some of the most iconic automotive brands in the world, providing exceptional sales and customer service experiences. As a family-oriented business, we value our employees and believe in promoting a positive, inclusive, and growth-oriented work culture. If you’re passionate about cars and delivering outstanding customer service, we invite you to join our team! We are seeking a highly motivated Automotive Service Manager to be at the helm of our Service department. As Service Manager, you will be responsible for overseeing all service operations and ensuring the highest levels of customer satisfaction. You will lead a dedicated team of service professionals, manage daily operations, and implement strategies to drive service department success. This role is perfect for a motivated leader with a passion for automotive service and a drive for excellence.

Requirements

• Proven experience as a Service Manager or in a similar leadership role within an automotive service environment.
• Strong understanding of automotive service operations, including repair processes, parts management, and customer service.
• Exceptional leadership and team management abilities with a focus on employee development and motivation.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
• High school diploma or equivalent required; a degree in Automotive Technology, Business Management, or a related field is preferred.
• A valid driver’s license with a clean driving record.
• Familiarity with dealership management systems (DMS) and automotive repair software.
• General Motors experience highly preferred.
• English and Spanish fluently (Required)
• Ability to Commute: Miami, FL 33162 (Required)
• Work Location: In person

Nice To Haves

• a degree in Automotive Technology, Business Management, or a related field is preferred.
• General Motors experience highly preferred.
• Automotive service: 1 year (Preferred)

Responsibilities

• Lead, mentor, and motivate the service team to deliver outstanding customer service and achieve departmental goals.
• Oversee daily service operations, including scheduling, workflow management, and staffing.
• Conduct regular performance evaluations and provide feedback to ensure continuous improvement.
• Ensure the highest levels of customer satisfaction by addressing concerns, resolving issues, and maintaining effective communication.
• Develop and implement service initiatives to enhance customer experience and loyalty.
• Monitor and manage service department productivity, efficiency, and quality standards.
• Analyze service metrics and KPIs to identify areas for improvement and implement corrective actions.
• Develop and manage the service department budget, including labor, parts, and supplies.
• Drive profitability by optimizing service operations and upselling additional services and products.
• Work closely with other departments, including sales and parts, to ensure seamless operations and customer satisfaction.
• Ensure compliance with all company policies, procedures, and industry regulations.

Benefits

• Competitive compensation package with salary and performance-based commission.
• Comprehensive benefits package, including health, vision, dental and retirement plans.
• 401K w/ company match
• Paid Time Off
• Ongoing training and professional development opportunities for career growth and advancement.
• Employee discounts on goods, parts and service sold by the company
• Supportive and collaborative work environment with a focus on team success.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED