Automotive Service Manager – Volkswagen
About The Position
McDaniels Volkswagen is seeking an experienced Automotive Service Manager to lead our service department. This position is responsible for the overall performance and profitability of the department, including leadership of our Service Advisors and Service Technicians, customer satisfaction, technician productivity, staffing, expense control, and manufacturer compliance. We are looking for a hands-on leader who understands dealership fixed operations, knows how to develop a strong team, and can balance customer satisfaction with the operational and financial performance of the department.
Requirements
- Previous automotive dealership service experience required
- Previous supervisory or service management experience required
- Strong understanding of dealership service operations, repair orders, warranty processes, and technician production
- Comfortable using dealership management systems, reporting tools, and other technology
- Valid driver's license and acceptable driving record
Nice To Haves
- Experience managing Service Advisors and/or Automotive Technicians strongly preferred
- Volkswagen, Audi, or other German automotive experience preferred
- Strong leadership, communication, and customer service skills
Responsibilities
- Lead, manage, and develop the Service Advisor and Service Technician teams
- Recruit, train, coach, and retain high-performing service department employees
- Monitor technician productivity, efficiency, utilization, and overall shop performance
- Manage Service Advisor performance, including customer communication, repair order processes, and sales performance
- Maintain appropriate staffing levels based on shop volume and business needs
- Monitor department revenue, gross profit, expenses, and other key performance indicators
- Identify opportunities to increase customer retention, service traffic, and repeat business
- Maintain high standards for customer satisfaction and resolve escalated customer concerns
- Ensure repair orders, service records, and other department documentation are accurate and complete
- Ensure compliance with Volkswagen warranty policies, procedures, and manufacturer requirements
- Maintain compliance with OSHA, environmental, hazardous waste, and other applicable federal, state, and local requirements
- Work closely with dealership leadership, Parts, Sales, and other departments to support overall dealership performance
- Establish clear expectations for the department and hold the team accountable for results
Benefits
- Medical, dental, and vision insurance
- 401(k) with company matching
- Paid Time Off (PTO)
- Company-paid short-term disability insurance
- Company-paid life insurance
- Employee Assistance Program (EAP)
- Employee vehicle purchase and service benefits
- Ongoing manufacturer and professional training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
