Automotive Service Manager

Andrews Cadillac•Thousand Oaks, CA

1d•Onsite

About The Position

Andrews Cadillac Brentwood is seeking an experienced Automotive Service Manager to lead one of the most important departments in our organization. We are looking for a proven leader who understands how to run a high-performing service operation, develop people, recruit technicians, deliver an exceptional customer experience, and build a culture employees want to be part of. For decades, Andrews Cadillac has built its reputation around world-class customer service, long-term relationships, and taking care of people the right way. Our Service Manager will be entrusted with continuing that reputation while developing the department for its next stage of growth. We are looking for someone who genuinely enjoys building a team. You should be comfortable recognizing great performance, coaching when improvement is needed, having difficult conversations when necessary, and helping employees understand how their individual performance contributes to the success of the entire department. Recruiting will also be a major part of this position. We want a Service Manager who is willing to actively recruit, build relationships, develop technicians, and make Andrews Cadillac a destination for the best automotive professionals in the market.

Requirements

At least five years of automotive service management experience
Strong customer service and conflict-resolution skills
Experience recruiting automotive technicians
Strong understanding of dealership service operations and financial performance
Excellent organizational and communication skills
The ability to establish accountability while maintaining a positive workplace culture
A professional presence appropriate for a luxury automotive environment

Nice To Haves

Luxury dealership experience
Cadillac experience
General Motors experience
High-volume dealership experience
A proven history of leading and retaining successful teams

Responsibilities

Leading a high-performing automotive service department
Delivering a world-class customer experience
Recruiting and retaining talented technicians
Developing Service Advisors, technicians, and future leaders
Creating a positive, accountable, team-oriented culture
Improving technician productivity, efficiency, and overall shop throughput
Maintaining strong communication between advisors, technicians, parts, sales, and dealership leadership
Managing CSI and customer concerns at a high level
Understanding departmental financials, labor performance, warranty operations, expense control, and profitability
Building processes that improve the customer and employee experience without losing the personal touch that separates a great dealership from an average one
Actively recruit, build relationships, and develop technicians