Automotive Service Manager - Bench

GreatWater 360 Auto Care•Rockford, IL

About The Position

GreatWater 360 Auto Care is hiring a Bench Automotive Service Manager to support multiple shops in the district and prepare to take on a Service Manager role at an individual shop within a few months. The position supports district operations, maintains service, safety, and performance standards, and develops shop teams and customer relationships. The role is based in the district support area at 6765 Mill Rd, Rockford, Illinois. The stated schedule is Monday through Friday, 7:30 a.m. to 5:00 p.m. CST, with no weekends because the shops are closed. Compensation is $63,000–$77,000 in base pay, plus monthly and quarterly incentives. The company describes its shops as safe and professional workplaces where teammates are respected, developed, and supported. It offers onsite and offsite training focused on leadership development, continuing education, and long-term career growth.

Requirements

High school diploma or GED.
Valid driver’s license with a satisfactory motor vehicle record (MVR).
At least 2 years of automotive shop management experience.
At least 1 year of service advisor experience or strong demonstrated sales ability.
Ability to travel and support multiple shops within the district.
Experience managing people, including interviewing, hiring, training, coaching, and performance management.
Experience conducting reviews, corrective actions, investigations, and terminations when needed.
Ability to motivate teams, solve problems, and take initiative.
Comfort interpreting financials, discounts, percentages, and performance metrics.
Experience managing a P&L and understanding how line-item decisions affect results.
Self-aware, servant-leader approach.

Responsibilities

Support and lead operations across multiple shops within the district.
Step in where needed to uphold service, safety, and performance standards.
Build trust-driven customer relationships.
Coach, train, and develop service advisors and shop teams.
Manage shop performance using an understanding of P&L and KPIs.
Lead by example through professionalism, accountability, and attention to workplace culture.
Prepare to transition into a Service Manager role at an individual shop.
Travel to and support multiple shops within the district.
Interview, hire, train, coach, and manage employee performance.
Conduct reviews, corrective actions, investigations, and terminations when needed.
Motivate teams, solve problems, and take initiative.
Interpret financials, discounts, percentages, and performance metrics.
Manage a P&L and understand how line-item decisions affect results.

Benefits

Medical insurance with two plan options, available on day one.
Dental insurance, available on day one.
Vision insurance, available on day one.
Short- and long-term disability coverage, available on day one.
$25,000 basic life and AD&D coverage, 100% employer-paid.
401(k) with employer match after 90 days.
One week of paid paternal leave.
80 hours of front-loaded PTO per year.
Six paid holidays.
No weekend work; shops are closed on weekends.
Onsite and offsite training, continuing education, and career advancement opportunities.
Monthly and quarterly incentives.