Automotive Service Manager-NOVA| Salary+ Bonus

Virginia Tire & Auto

3d•Onsite

About The Position

Our Service Managers are responsible for the overall operation of the store with a specific focus on customer experience—they are the face of Virginia Tire & Auto. They are tasked with driving store sales and profitability while modeling our core values and mission. Service Managers accomplish this by problem-solving, developing their teams and using data to develop strategies that improve store performance. They gain a comprehensive knowledge of Virginia Tire & Auto’s business model, are capable of motivating others and are committed to creating meaningful customer and employee experiences.

Requirements

8+ years of retail management experience preferably in the automotive industry
Strong knowledge of vehicle systems
Ability to lead and manage in a fast-paced, multi-tasking retail environment with a smile and a positive attitude
Strong customer service skill and interpersonal/ communication skills
Problem-solving ability and analytical skills
A professional personal appearance
Proficiency in MS Office and ability to learn our internal software applications
Have and maintain a valid driver’s license
Virginia Tire & Auto has a strong commitment to our people, providing extensive training, a healthy culture, and opportunities for growth. We are seeking applicants interested in making a commitment to Virginia Tire & Auto and their career.

Responsibilities

Lead the service department to ensure store sales are maximized and customers have an excellent in-store experience, spending the majority of your time on the front counter as a hands-on manager on the sales floor.
Ensure production workflow is efficient and optimized.
Drive sales and profitability by reviewing reports and utilizing available information tools to identify issues and areas of opportunity and execute solutions.
Select and onboard a highly effective team of individuals.
Create meaningful employee experiences by developing talent and opening doors for career growth.
Communicate effectively with employees by actively overseeing in the flow of information to employees, including store goals, sales programs or company communications.
Maintain our best in class automotive repair facilities in a manner that evidences pride and care