Automotive Service Manager

Classic Toyota of Henderson•Henderson, NC

3d•$90,000 - $150,000

About The Position

Mills Auto Group is looking for a Service Manager for Classic Toyota of Henderson who will be responsible for overseeing and managing all aspects of the service department, including customer service, operations, and profitability. This is a full-time position in the auto industry based in the Raleigh, North Carolina area. This is an individual contributor role with a base salary plus commission, and the total compensation can range from $90,000 to $150,000 per year, paid semi-monthly. The Mills Auto Group, which is seeing rapid growth in the automotive space. Family-owned and operated, we are proud to have grown from 1 to 40 dealerships. Most of our team of dedicated and motivated leaders have been with us since the beginning, most starting in entry-level roles themselves. We understand the importance of employee growth and promote from within often. In addition to career development, at Mills Auto Group, you are recognized for your accomplishments. We have quarterly and yearly employee appreciation events. We participate in Degrees at Work and fund our employees’ college education! We encourage you to get involved with our community outside of the office as well – whether you choose to participate in the Boys and Girls Club, Wounded Warriors, or Support Future Leaders, there is always an opportunity for our employees to help our community.

Requirements

At least 5 years of experience in an automotive service management role
Proven record of success in managing a profitable service department
Excellent leadership, coaching, and communication skills
Strong knowledge of automotive repair and maintenance
Familiarity with dealership software and systems
Ability to work in a fast-paced and dynamic environment
Strong problem-solving and decision-making abilities
High school diploma or equivalent (college degree preferred)

Responsibilities

Manage and supervise a team of service technicians and support staff
Maintain a high level of customer satisfaction by ensuring timely and efficient service
Monitor and improve the department's profitability by analyzing and controlling expenses
Develop and implement strategies to increase service department revenue
Review and approve service estimates and invoices to ensure accuracy and fair pricing
Oversee inventory management and ordering of parts and supplies
Ensure compliance with safety and environmental regulations
Train and mentor service department employees to achieve individual and team goals
Create and maintain a positive work environment and promote teamwork
Handle customer escalations and resolve any service-related issues
Stay updated on industry developments and trends to identify opportunities for growth and improvement