Automotive Service Manager
About The Position
Don Johnson’s Hayward Motors Chrysler Dodge Jeep Ram is looking for an Automotive Service Manager who leads from the front. You’ll guide a team of five technicians and one service advisor, report directly to the General Manager, and have meaningful responsibility for improving performance, developing people, and growing the business. We’re looking for someone who enjoys being accountable for results. Someone who can sell without sacrificing trust, coach without avoiding difficult conversations, and set the tone for the department starting at 6:45 each morning. This is not a desk-only management role. Our Service Manager is visible, engaged, decisive, and willing to step in wherever leadership is needed.
Requirements
- Professional automotive industry experience.
- Strong leadership instincts and genuinely enjoy developing people.
- Comfortable selling and helping others sell while protecting guest trust.
- Lead from the front instead of managing from behind a closed office door.
- Naturally accountable and expect the same from your team.
- Communicate directly, respectfully, and clearly.
- Address performance issues instead of allowing them to linger.
- Like goals, measurements, and knowing whether the team is winning.
- Bring energy to early mornings and understand that leadership sets the tone.
- Work hard, follow through, and do what you say you’ll do.
- Coachable and believe there is always room to improve.
- Automotive experience, leadership ability, integrity, work ethic, and the desire to keep getting better.
Nice To Haves
- Prior automotive service management experience is preferred, but not required. If you have meaningful automotive experience and a proven ability to lead, sell, learn, and deliver results, we can teach the operational pieces of the position.
Responsibilities
- Lead, coach, develop, and hold our technicians and service advisors accountable.
- Grow labor hours and labor gross through strong processes, effective scheduling, capacity management, and ethical service recommendations.
- Improve technician proficiency and productivity while maintaining high repair-quality standards.
- Coach the service advisor on sales, communication, follow-up, and guest experience.
- Maintain strong manufacturer training and certification compliance.
- Set clear expectations and create consistent follow-through.
- Build lasting guest relationships and step in to lead when situations require it.
- Monitor repair quality and reduce preventable comebacks.
- Ensure repair orders, warranty processes, and manufacturer requirements are handled accurately.
- Recruit, develop, and retain strong service team members.
- Work closely with the General Manager and dealership leadership to identify opportunities and solve problems.
- Maintain a clean, safe, organized, and professional service operation.
- Take ownership of departmental results.
Benefits
- Competitive base salary plus performance compensation
- Health, dental, and vision insurance
- Paid holidays
- Personal leave
- Direct-deposit payroll
- Company-funded 401(k)
- Paid training
- Manufacturer certification opportunities
- Mentoring
- Ongoing leadership development
- No-cost college degree opportunities for eligible team members and their families
- Discounts on vehicles and service
- Monthly team lunches
- Preferred Verizon and AT&T pricing
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
