Automotive Service Manager | Weekends Off | Montgomery County
About The Position
As a Service Manager with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicle. You are the person our guests see every time they invest in their vehicle. For these reasons, you play a key role in building relationships with our guests. Our Service Managers guide our guests through the entire repair process, keep them informed of their vehicle's status, and ensure their satisfaction before they leave our facility. The Service Manager is responsible for, and has authority over, all aspects of the business's daily operations. Responsibilities include, but are not limited to, sales activities, staff management, quality of work, guest satisfaction, revenue, profit margin, and other documented goals as assigned by the Owner. All office and shop personnel report directly to the Service Manager.
Requirements
- 5 years work experience in Automotive Customer Service & Service Sales
- Supervisory or Management experience in the Automotive Industry
- Proficiency in Windows based computer software and automotive store applications
- Experience in TekMetric software application preferred, but not required
- Graduation from an industry recognized service training program preferred by not required
- ASE Service Consultant certification or equivalent experience
- Current driver’s licenses
- Driving record acceptable to our current insurance carrier
Responsibilities
- Actively sell automotive services, build customer estimates, and drive store revenue and profit targets.
- Manage office and shop personnel and daily operations
- Follow and enforce all company policies and procedures as outlined in the current Employee Handbook
- Take necessary corrective and/or disciplinary action for employee non-compliance
- Ensure quality of work, attitude, and performance meet or exceed guest satisfaction goals
- Develop estimates and work orders
- Direct Service Writers' development of our guest estimates and work orders and assign work orders to the technicians
- Ensure selection of quality parts
- Ensure target margins are achieved
- Open and close stores on a daily basis
- Perform daily, weekly, and monthly reconciliations, audits, and report analysis. Report results to Franchise Owners and/or Operators
- Ensure all equipment is fully operational and in good working order.
- Ensure technicians have the resources needed to do their job
- Serve as the primary communications interface to the guests, before, during, and after service
- Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand
- Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity
- Act in a professional manner suitable to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity
- Other duties as assigned at the discretion of the Owner
Benefits
- Closed Every Weekend To Spend Time With Family & Friends
- Paid Vacation & Paid Holidays
- Earn More With Team Performance Bonuses
- Healthcare Benefits Available
- Matching Retirement Plans
- Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
- Continuous Training Available Through The CBA Flywheel Learning System
- Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
- Employee Appreciation Events
- Ongoing Training & Career Advancement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
