Automotive Service Manager

Bud Clary Chevrolet•Auburn, WA

8d•Onsite

About The Position

At Bud Clary Auto Group, a family-owned dealership network in Washington State, our vibrant culture drives success. We maintain a high-performance workplace with exceptional customer service, fostering loyalty and growth since 1959. We�re seeking an Automotive Service Manager for our Auburn CDJR location who excels in building repeat customer sales, possesses excellent problem-solving skills, and thrives in a fast-paced shop environment. Your dedication to delivering exceptional customer service experiences, coupled with your passion for managing people, will make you an ideal candidate. Positive leadership qualities are a must!

Requirements

Two to four years related experience and/or training; or equivalent combination of education and experience.
Driving is an essential function of this position.
Applicants must possess a valid driver�s license and maintain an acceptable driving record consistent with company insurance standards throughout employment.

Nice To Haves

Exceptional leadership skills
Excellent problem-solving skills
Thrives in a fast-paced shop environment
Dedication to delivering exceptional customer service experiences
Passion for managing people
Positive leadership qualities

Responsibilities

Set department goals and objectives, and work towards achieving them.
Recruit, train, motivate, counsel, and monitor performance of service department staff.
Prepare and administer annual operating budget for the service department.
Maintain necessary reporting systems for general management and the factory.
Attend manager meetings.
Monitor and control department performance using reports, tracking systems, and surveys.
Foster harmony and teamwork within the department and across other departments.
Develop and implement a marketing plan to promote new and repeat business.
Ensure compliance with federal, state, and local regulations affecting service operations.
Ensure compliance with manufacturer warranty and policy procedures.
Maintain and process all necessary documents accurately.
Conduct weekly department meetings.
Direct and schedule activities of department employees.
Facilitate technical training and arrange employee attendance at training schools.
Monitor technicians� productivity and payroll records.
Review and initial repair orders before submitting them to the warranty department.
Build and maintain positive relationships with customers to encourage repeat and referral business.
Communicate time allowances to repair technicians for each order.
Ensure high-quality service repairs and minimize comebacks through periodic spot checks.
Maintain cleanliness in the work areas and customer waiting area.
Cultivate relationships with vocational and technical schools for recruitment purposes.
Serve as a liaison with factory representatives.
Ensure proper care, storage, and inventory of special tools.
Provide prompt and fair estimates to customers for repairs and maintenance.
Handle customer complaints promptly and according to dealership guidelines.
Follow up with customers within 24 hours to confirm satisfaction with service.
Maintain a safe work environment.
Maintain a professional appearance.