Automotive Service Manager

Steve's Point S•Fillmore, UT

18h

About The Position

The Automotive Service Manager plays a critical role in driving the sales operations, including tire sales, auto parts, and repair services. This position involves strategic planning, team leadership, and customer relationship management to achieve sales targets and ensure customer satisfaction. The Automotive Service Manager oversees the service advisor team, develops sales strategies, and works closely with the service department to ensure a seamless customer experience. This role is a unique blend of skills in order to drive sales growth, lead a team effectively, and ensure customer satisfaction while balancing technical understanding and translation for customer understanding.

Requirements

High School Diploma or Equivalent
Valid driver’s license and acceptable driving record required
3+ years prior experience in a service management role, ideally within the automotive or related industries, demonstrating the ability to handle customer inquiries and resolve issues effectively.
Extensive experience in or knowledge of the automotive industry, including an understanding of basic automotive maintenance and repair procedures.
Excellent verbal and written communication skills to clearly and effectively interact with customers and relay information between customers and technicians.
Strong focus on delivering high-quality customer service, with the ability to listen to customer needs, empathize with their concerns, and ensure a positive service experience.
Ability to manage multiple tasks and appointments efficiently, maintaining accurate records and schedules.
Proficiency in using computer systems, including POS software, appointment scheduling software, and basic office software (e.g., Microsoft Office).
The ability to upsell services and products based on vehicle condition and customer needs

Nice To Haves

Technical or vocational training courses in automotive repair, tire technology, or a related field a plus
TIA certification with company support and assistance

Responsibilities

Overseeing and providing leadership to the other service advisors.
Training new advisors on proper procedures.
Coordinating and managing the workflow in the service area.
Assigning tasks to other technicians to ensure efficient and timely completion of work.
Conducting quality control inspections to ensure that all services meet established standards.
Addressing and resolving any issues or concerns related to the quality of work.
Handling more complex customer inquiries or issues.
Providing expertise and recommendations to customers regarding services.
Ensuring that safety protocols and guidelines are followed by all technicians.
Conducting regular safety meetings and promoting a safety-conscious work environment.
Addressing and resolving the more complex technical issues related to services.
Collaborating with other leads/management to troubleshoot challenging problems.
Identifying opportunities for process improvement and efficiency in service operations.
Responsible for implementing new procedures or best practices as appropriate.
Collaborating with management to provide input on service operations, performance evaluations, and team development.